Archive for the ‘ Linear Service Model ’ Category

Abortion Rates in Rochester at 40 Year Low!

Amazing! The number of abortions in New York State fell by 13% between 2008 and 2011. In Monroe County abortion rates fell by an astonishing 29%! Including non-residents, the number of at-risk women CompassCare helped to have their babies represents 31% of that reduction! Rochester is in the midst of an abortion trend reversal.

For more than ten years CompassCare has been striving to shake the foundation of the abortion industry and protect women and children by simply reaching 20-25% of women considering abortion. Why is 20-25% the magic amount? It is the estimated profit margin for the abortion industry. The theory is that if the profits were taken out of the abortion industry then abortionists would reduce hours and ultimately close due to lack of demand. Rochester represents an abortion hub. If the current trend continues, Rochester will see a 65% reduction in abortion rates from its recent 2008 high in just five short years. Thank you for the investment of your time, prayer, and finances. The mission of erasing the need for abortion by transforming women’s fear into confidence is working.Abortion Trend Reversal

It is because of the generosity of people just like you that CompassCare has been privileged to stay on the cutting edge of reversing the abortion trend.

When a woman faces an unplanned pregnancy she feels trapped, as if abortion is her only way out. Only when she feels empowered to make the most difficult choice, to have the baby, is she truly empowered to choose. Anything less is coercion, not choice. The services provided by CompassCare and the ways in which those services are provided are designed to give her a vision of her future after having a child.

CompassCare’s goal is to accelerate this exciting trend by reaching 100% more women than last year (just 193 more). Not only will the life-saving pregnancy platform and the Sexually Transmitted Disease testing and treatment services continue and be improved, but exciting new initiatives are being explored and developed such as:

1)    Abortion Pill Reversal: NYS Vital statistics reveal that 24% of abortions in Monroe County are now chemical abortions, using a drug called RU-486. It is expected that the use of RU-486 will increase significantly in the coming years. Many women regret their abortion after taking the first abortion pill and want to change their mind. CompassCare now offers a way for those women to save their pregnancy with research suggesting that 75% of these women will go on to sustain a healthy pregnancy and deliver a healthy child! This new service opens up a whole new vista of opportunity to accelerate the reversal by reaching 100% more women at risk for abortion than 2012!
2)    Mobile Medical Unit: Often women facing unplanned pregnancy have difficulty coming to CompassCare. The use of a mobile medical unit to take all the essential life-saving services on the road to meet the women where they are has worked in other abortions hubs. CompassCare is determining whether it will also work in Rochester, to help reach those additional women at risk for abortion.

We are witnessing that for which we have prayed and worked: reversal of the abortion trend!  Thank you again for your investment in CompassCare. Please consider deepening your investment this year as together we endeavor to reach and save those additional 193 women creating a snowball effect in the abortion trend reversal!

Pregnancy Centers Serving More Abortion-minded Women–Executives Say, ‘Optimization Tool Works!’

CompassCare spent the last eight years developing and perfecting a system of marketing, care, and follow-up specifically designed to reach and serve abortion-minded women more effectively. After slow and methodical training and implementation in select medical Pregnancy Resource Centers (PRC) from California to New York one thing is clear: The Optimization Tool (OT) works!

And now it is time to shout it from the roof tops. Jesus says in John 9:4, “We must work the works of Him who sent Me as long as it is day; night is coming when no one can work.”

The OT has a proven track record (read case histories here) if implemented comprehensively to increase:

-Call volumes

-Schedule rates

-Show rates

-Percentage of abortion-minded patients

-Gospel presentation and conversion rates

-Number of women having their babies

Now the brave Pregnancy Resource Center executives who pioneered the Linear Service Model have made themselves available to you. Executives running organizations just like you are committed to coaching you through the Optimization process. Read executive coach profiles here.

With all that is happening at the State and Federal levels to take over health care as well as NARAL and Planned Parenthood’s effort to hinder the good work of PRCs the OT is more important than ever. The OT provides an objective system where women are served the same way each time in a manner consistent with traditional medical ethics (something abortionists cannot do). The OT provides a way to delivers services to more abortion-minded women, more effectively. The OT gives executives and boards a platform which serves not only to insulate your PRC from external threats but also gives you the sound foundation to be a public voice speaking out against the abortion industry’s egregious medical ethics violations. NARAL and Planned Parenthood will fear to confront you with bogus investigations because in so doing they will only uncover their own manipulative service strategy.

Sign-up to download the Optimization Tool

-Learn more about the importance of using proper medical ethics when providing medical services by registering for ‘Medical Ethics in the PRC Context’ Webinar with Faculty John Bruchalski, MD, FACOG Samuel Casy, Esq.,  J.D., Dorothy Wallis, M.Div, and Rev. James R. Harden, M.Div.

Who should participate? Executives, Medical Directors, Nurse Managers, Board Members

Donate to the Cause

CompassCare’s Linear Service Model (the OT) Now Yours to Download

CompassCare’s OT serves two very important purposes:1) Insulates medical PRCs from external threats (like investigations and regulations) and internal risks (such as having

Linear Service Model Reduces Internal and External Risks to Your Pregnancy Center

advocates providing misinformation or RNs delivering unauthorized medical advice) by helping to insure that each patient interaction is done in a way that meets or exceeds traditional standards of medical ethics every time, 2) Creates a platform for the continuous improvement needed for a PRC to stay on the cutting edge of service in an ever-changing culture without compromising a PRCs core purpose.

Reduce Your Risk with CompassCare’s Linear Service Model

CompassCare’s Optimization Tool Provides:

-A 362 page detailed manual by department with a complete set of all needed forms and scripts

-Self-learning modules for all patient service roles (Helpline, Receptionist, Advocate, RN, Sonographer, etc.)

-Management Tools for the Executive and Core Staff including job function checklists for all roles

-Complete set of forms and scripts needed to operate all patient services including in-house service brochures

-Self-Analysis Performance Tools for each Core Staff Member

-Metrics reports

-All marketing collateral including radio, T.V., phone book, Ad Words, etc.

-Checklist to implement the total OT system

-Access to a network of content experts around the country who are doing the same life-saving work

-Access to ongoing CompassCare Research and Development, special issue White Papers, a technical OT User Forum, and much more

 

Sign-up to download the Optimization Tool

CompassCare’s Optimization Tool (OT) Now a Free Download

Now Anyone Can Download OT

CompassCare, the pioneer of the Linear Service Model (LSM) for Pregnancy Resource Centers (PRC), is releasing all of its collateral to interested PRCs at NO COST! CompassCare is officially ‘Open-sourcing’ the Optimization Tool (OT).

Since 2004 CompassCare has carefully developed a Linear Service Model specifically designed to reach and serve the high risk abortion-minded woman. The group successfully transferred its model to specially chosen medical PRCs throughout the United States in both abortion and non-abortion hubs with dramatic results in increased effectiveness, gaining national attention.

CompassCare’s OT has a proven track record for helping PRCs reach more abortion-minded women and serve them in a way that helps them have their babies more consistently. CompassCare and its core group of executives who run their own highly optimized PRCs have determined that it is time to give every PRC the opportunity to ‘Optimize’ their operation so that more babies can be saved and more women can be insulated from the coercive pressure of life circumstances and the unethical practices of abortionists.

Register to Download Your Optimization Tool Here

Looming HHS Mandates Force You and Me to Pay For Abortion while CompassCare Has Best Year Ever

Scheduled patient appointments are up 73% year to date over last year! The number of women who arrive for their appointments is up 59%. The number of positive pregnancy tests is up 63%. The number of abortion-minded women served is up 84%! Help CompassCare continue to multiply its success!

Because of the generosity and prayers of donors and volunteers just like you CompassCare is erasing the need for abortion. Women, one at a time, are receiving the information and support they need to feel secure enough to have their babies. Now, after emerging from CompassCare’s annual strategic planning week, we are poised to take the next steps at reaching and serving even more women at risk for abortion this year.

During one of the team planning sessions last week we were celebrating with the team leaders CompassCare’s 50% increase in the number of women served who were at risk for abortion and went on to have their babies. We discussed why we were able to see such significant increases in order that we might repeat it in the coming year. The following is a list of what we concluded were important elements to CompassCare’s gains last year and will be crucial to our gains in the future: a commitment to prayer, dedication to continuous improvement, a desire to be the ‘first best source’ for women, a realistic optimism, the ability to delegate tasks and roles in a responsible way, and increased inter-team communication.

Helping More Women Have Their Babies Than Ever!

We then set for the coming year a target goal together of increasing the number of at risk women having their babies by 100% over last year. We noted that if we all hit or exceeded our target goals per team that we would easily accomplish the 100% patient increase goal on our way toward 20% of the entire market thereby putting significant financial strain on the abortion industry in Rochester.

2012 and 2013 are in many ways transition years and as such are characterized best by uncertainty. No one knows what will happen with the global economy, the U.S. economy, the Presidential election, the healthcare system, etc. But what we do know is that God does not want us to be fearful men but rather faithful disciples (Matthew 10 24-39). We must keep doing the right things, in the right way, at the right time come what may.

CompassCare’s Rochester operation over the last four years has helped to save an average of 7 babies per month. And five of CompassCare’s top ten months occurred this year (and the year is not even over yet) with June and July seeing 14 and 15 lives saved respectively! 

As you know CompassCare is always looking for ways to multiply our ability to erase the need for abortion. A few of the projects to which CompassCare will be devoted this year are:

1)      Open-sourcing our proven and highly effective service strategy to all pregnancy centers. Now that we are certain the system can reach and serve more abortion-minded women anywhere it is implemented we are going to give it to any center willing to use it. This is the pregnancy resource center equivalent to McDonald’s giving all hamburger joints their complete marketing and management model. Why? To reverse the national abortion trend that much faster.

God, Grant Us Wisdom and Courage

2)      Implementing the next phase of CompassCare’s marketing initiative by testing new, more aggressive messaging based on the three tensions women typically feel that drive them to get abortions: guilt over ending the baby’s life versus facing the shame of an unplanned pregnancy, my life as I know it versus the baby’s life, no life for the baby versus poor quality of life for the baby.

3)      Developing a community education program regarding what it will mean to be pro-life after the implementation of the Affordable Care Act Health and Human Services (HHS) mandates. The HHS mandates force all individuals to purchase health care covering abortion and abortion causing birth control (for all plans renewing after 8/1/12) in addition to forcing most Americans to directly pay into an abortion fund (starting 1/1/14) or suffer severe financial consequences. The HHS mandates if left unchanged means that we can no longer believe abortion is wrong and worse still it will be illegal for us NOT to support it.

To learn more about how you can be involved you can ‘like’ CompassCare Community on FaceBook or sign up for a CompassCare Tour by emailing Daniel Tomlinson at daniel.tomlinson@compasscare.info. Or if you know you would like to contribute financially just click here.

Call for Standards and Accountability

CompassCare has been beating the drum of standards and accountability since 2005 when we copyrighted the first Linear Service Model for medical pregnancy centers ever. After seeing 2039 women at risk for abortion having their babies in 2010 in just 10 PRCs we have seen the value. Value not just in terms of being more effective with the mission of reaching women and helping them have their babies but value in terms of leadership confidence. We as executives know that we have the moral high ground and can be as bold as we need to be in order to safeguard the organizations we run. Whether we’re talking to a Senator about regulatory legislation, communicating to donors, responding to the media, or exposing abortionists for their immoral and fraudulent practices a linear service model frees us to lead with confidence. Since 2005 there have been many instances on both sides of the service coin (abortionists and pregnancy centers alike) where objective standards and documented evidence of accountability would have served the cause of women and children well. As this is being written there is legislation being considered in Washington State and New York that would regulate pregnancy centers. One of the key arguments from the abortion lobby is that Pregnancy Centers adhear to no set standard and therefore need to be governed. We all know that abortionists if regulated are not held accountable to those regulations as seen in the recent horror in PA and the Planned Parenthood clinic in NJ. See my comments on the latest revelations of abortionists on with Twitter (see right hand column below) and Facebook too.

As pregnancy centers we are uniquely suited to set the standard for women’s reproductive health in America. But we must first implement those standards in our own centers first. The Apostle Paul wrote in 1 Corinthians 11:30-32; “For this reason many among you are weak and sick, and a number sleep. But if we judged ourselves rightly, we would not be judged. But when we are judged, we are disciplined by the Lord so that we will not be condemned along with the world.” My concern is that many pregnancy centers are ‘weak and sick’ because of a lack of appropriate judgment (self-discipline) that only comes with delivering professional services (medical or counseling) in line with accepted industry standards. Government regulatory legislation is a judgment that will ultimately condemn the pro-life pregnancy care movement to the religion of secular humanism.

New Linear Service Model: Practical Insights Blog

CompassCare is excited to announce another new and free resource for medical pregnancy center executives. Announcing the “Linear Service Model: Practical Insights” blog dedicated to communicating the actual results, experiences, and lessons learned from pregnancy centers that are currently using a linear service model (LSM) to reach and serve women seriously considering abortion more effectively.

Valuable nuggets of a LSM: Where theory becomes reality

Check it out at www.prcoptimizationtool.com/prc-ot-blog/

Bill of Rights for Women Facing Unintended Pregnancy

Due to the polarizing nature of the political climate concerning abortion in America, women facing unplanned pregnancy are at high risk of victimization by service organizations.

Patient Rights for Women Facing Unplanned Pregnancy

Women facing unplanned pregnancy are susceptible to unique forms of conflict of interest. An example of a conflict of interest would be abortion providers who have a vested financial interest in one particular choice over another (unless they offer abortion services for free and do not bill insurance companies for the service).

Without standardized information and support to women, good will and high ideals can easily degenerate into a tool for propagating a political agenda and the further exploitation of vulnerable women. The following “Bill of Rights for Women Facing Unintended Pregnancy” should be employed as a standard by all Reproductive Health Service organizations.

A Woman Facing Unintended Pregnancy Has The Right To:

1.      Receive services from organizations committed to integrity, free from manipulation or coercion.

2.      Receive services in an environment that supports her decision-making autonomy.

3.      Be respected enough to make a decision that is right for her by receiving a non-biased presentation of all her pregnancy-related options.

4.      Comprehensive information about her current medical status including information on the nature and physiology of her current pregnancy.

5.      Access to objective information about all her legal options related to pregnancy and pregnancy termination.

6.      Receive services from an organization with written documentation of all services and information provided to insure internal uniformity of service delivery.

7.      Receive services from an organization with a written verification process that services have been provided according to written protocol on a per patient basis by job role (e.g. receptionist, counselor, nurse, physician).

8.      Full disclosure about the nature of how an organization stands to financially profit from any particular decision a woman may choose to make at that organization.

9.      Standardized medical services by organizations held accountable to follow protocols designed to insure that all services and information are delivered ethically and objectively, the same way for every woman.

10.  Assurance of high quality medical follow-up care provided by or arranged by the physician responsible for the initial delivery of service.

11.  A non-judgmental, caring environment.

12. Access to ongoing, long term community support should she choose to carry the pregnancy to full-term.

Nothing short of this degree of effort (see items 6-8) is essential when given the responsibility by women to help them navigate this most difficult of life circumstances. Pregnancy centers as well as abortion providers must be held to the standards set forth in this document. If they refuse or simply cannot respect the rights of women in this way then they should shut their doors or advertise their ongoing political and financial conflicts of interest.

For more information about how to incorporate this level of integrity (also known as a Linear Service Model or LSM) in your pregnancy center go to prcoptimizationtool.com.

For a down-loadable version of the Bill of Rights click the following link: Bill of Rights for Women Facing Unintended Pregnancy

Standardization, Accountability, Measurability, Continuous Improvement

CompassCare has been committed to serving the Pregnancy Center movement since 2006 by identifying standards, structuring client/patient care plans around those standards, providing real tools to maintain accountability of roles for those serving the women as well as creating and maintaining key measures that help each center know how well they are performing. This empowers the executive to make the targeted changes they need to make with their marketing or services that will keep them on the cutting of reaching and effectively serving that woman who says, “I need to have an abortion.” CompassCare is the only organization in the nation with a proven track record of helping pregnancy centers accomplish their mission in a way they have dreamed of doing for years (See CompassCare Case Histories). In fact, you can even watch interviews of executives that have experienced the difference by clicking here. But the real difference is in hearing about the experiences of the abortion-minded women we are all trying to reach.

CompassCare Is the National Pioneer in PRC Standardization, Accountability, Measurability, and Continuous Improvement

As a pioneer CompassCare led the charge to develop the first repeatable medical model in challenging New York State while most PRCs were under investigation by the then Attorney General, Eliot Spitzer. Out of that travail CompassCare birthed the first repeatable Linear Service Model of a medical PRC. CompassCare was the first to apply the terminology Global Services Model (GSM) and Linear Service Model (LSM) in an effort to teach executives at NIFLA about the distinct differences between the two paradigms. To read a history of the Linear Service Model in the PRC movement click here.

In fact, CompassCare has been fortunate enough to grow in such an adverse climate that we are often in a position to identify early what the abortion industry’s strategies will be and help pregnancy centers prepare for them. Many of the new allegations being leveled against pregnancy centers and how to avoid them were first taught by the CompassCare team. Listen to a list of free podcasts published in 2008 teaching PRC executives about the threats we as a movement are now facing and how to safeguard our organizations against them through standardization and accountability.

CompassCare is committed to helping pregnancy centers and executives in tangible ways to increase their effectiveness on the mission. We understand executives need answers from other executives who walk in their shoes day in and day out running pregnancy centers. For more information about the first and only comprehensive Linear Service Model (LSM), CompassCare’s Optimization Training program, click here. If you would like to contact a coach click here.

Linear Service Model=Continuous Improvement Part 2

Since we are committed to getting better at what we do we must be willing to do the hard work necessary to get and understand the right information about how our services are influencing our clients/patients in the first place. This is the value of a Linear Service Model. There are several elements required for an organization to begin to collect reliable information in order to make targeted changes to stay on the cutting edge of service. One of those things is an agreement on definition of terms. For example, it is not enough to agree  that an abortion-minded woman is someone who says she wants to have an abortion, or that a woman who is assessed as “Carry to Term” is one who says that she does not want an abortion. We must create a system of defining and assessing each woman used by each client advocate or nurse with each woman the same way. CompassCare’s system for doing just that is called the Abortion Vulnerability Rating Scale (AVRS).

Improving Your Service

Another necessity for organizations serious about continually improving is the standardization of services. This means that everyone from the people who answer the phones, to receptionists, to advocates, to nurses all perform their job the same way each time with little variation. The more variation in the way a task is performed the more difficult it becomes to assess what is not working and what to do to fix it. In some cases this requires scripts, sometimes training in the use of forms, sometimes a dress code but whatever is required disciplined thought always gives way to disciplined action, “What gets measures (disciplined thought), gets fixed (disciplined action).” If we as executives are disciplining ourselves and our organizations to improve it will almost always result in very specific actions that measurably improve on those things.

Another crucial element to measuring with an eye to improving is team work. A team that is committed to improving for the sake of the mission is a unified team. A team that does not know what they are trying to accomplish, will never know when they will arrive. This breads discontent, confusion, and mission drift. Clearly defining what you want to accomplish and what that means will provide focus to your staff and volunteers in a way that will empower them to do what is necessary to improve.

Above all, it is important to note that it is not the specific Linear Service Model that an organization uses that makes the difference. It is what the executive does to create a culture of continuous improvement that matters in the end. We are all of us on a journey and in many respects the journey is the destination. The days of believing that once we have added Ultrasound technology we will have arrived are over. Ultrasound technology is simply a tool. And those of us who have paved the way of developing and implementing a LSM understand that while the services offered by our PRCs are important the manner in which those services are provided are even more so.

CompassCare’s OT training program provides the only LSM with a customized web based patient database with a system to serve clients/patients that can be measured and changed. For more information go to prcoptimizationtool.com.

Update:  See Linear Service Model = Continuous Improvement, Part 1