Posts Tagged ‘ Executive Leadership

Abortion and Homosexuality: What’s the Connection?

Alexander Hamilton said in Federalist Paper No. 1 that, “a dangerous ambition more often lurks behind the specious mask of zeal for the rights of the people . . .” If it’s not about a woman’s right to choose then what is abortion about? If it’s not about a homosexual’s right to marry then what is redefining marriage about? What exactly is that ‘dangerous ambition’ that Hamilton noted? It is the opposite of the rights to life, liberty and the pursuit of happiness; death, despotism and tyranny over mind and body.

Legislators as Moral Authorities?

My good friend, having a conversation with his 30 year old lesbian niece, asked this question during a conversation about New York State’s redefinition of marriage that occurred at the end of the last legislative session: “Where do rights come from?” My friend’s niece believes rights come from, “the government.” Does it bring you comfort to think that a State government provides your rights? If that is the case then that same government can take those rights away – at any time. The U.S. Declaration of Independence states that men are, “endowed by their Creator with certain unalienable rights.”

A moral humanist (or rationalist) believes humanity does not need an external set of moral standards to keep people from trampling each other’s rights. They argue it behooves us to act fairly toward one another because of our obvious mutual need for peace and commercial prosperity. The notion that a godless utopia is an attainable goal has not only failed throughout history but has been the cause of the bloodiest of modern turmoil (i.e. Stalin’s Russia, Mao Tse Tung’s China, Hitler’s Germany, etc). In every case it is the belief that legislators, or in the cases mentioned above, a supreme Legislator knows best and sets the standard for what is right and wrong. To force upon a population legislation that declassifies as human a child in the womb, as did the U.S. Supreme Court in 1973, presumes that people who hold public office believe that rights are given by a State government and that the State is the highest moral authority and not God. And children die. Pitirim Sorokin noted that when categorical moral imperatives are eliminated it takes from man his “invisible armor that unconditionally protected him, his dignity, his sanctity, and his inviolability.” So if man is truly not made “a little lower than God” (Ps 8:5) and is simply a collection of biochemical reactions then why not abortion? Why not euthanasia? Why not human stem cell research? Why not physician assisted suicide? Why not homosexual marriage? Why not reduce medical ethics to mean “whatever the patient wants” or better yet “whatever the State deems suitable?” And people die.

Jeremiah 5:31 says, “. . . the priests rule on their own authority; And my people love it so! But what will you do at the end of it?” The logical end to this humanism, this godless rationalism is either chaos or tyranny. Chaos because right and wrong is in the eye of the beholder and tyranny because the government must enact tighter control on the population in order to maintain order in the face of increasing lawlessness. Only belief in Jesus Christ as Lord and an intentional life disciplined to live according to the Christian core values of devotion to God and sacrifice for others can give a person the ability to govern himself within first a family, second a community and finally a nation. These principles can only be taught to children in families with a female mother and a male father who also believes in the God whose character reflects those principles and Who will one day hold them accountable to them.

Women facing an unplanned pregnancy are a symptom of the moral aimlessness of our society. They are made to seriously consider abortion primarily because they are being coerced and pressured by self-interested others like friends, family, the father of the baby, and the consumerist expectations of an inhumane culture. The network of CompassCare’ centers serve thousands of women in this circumstance each year and we have found that women have abortions out of the fear of the unknown future. In medicine this reality reveals a coercive situation. To allow a patient to be coerced into any medical procedure, say nothing of ending the life of her child through abortion, is unconscionable.

CompassCare supports a woman’s true autonomy by ensuring complete information and support enough to give her a sense of empowerment to make the most difficult choice and have the baby.

January 1973-When ‘he’ became an ‘it’

“He who controls himself cannot be controlled by another.” Saying this to a man in the Philadelphia airport the other day sparked a startling response. Immediately the man reached out and took the hands of a young woman walking by, looked her in the eyes and said, “He who controls himself cannot be controlled by another. Remember that.” Stunned as if she had just been awoken from a deep sleep she said, “I will,” and walked on. This statement emerged from a lively conversation about Plato’s position that all democracy tends toward tyranny primarily because freedom to pursue any pleasure without constraint results in addiction to the wanton pleasures of whatever money can buy. This in turn creates increasing social chaos to which government must respond with stricter and broader legislative control, thus resulting in a tyranny. A tyranny is a select few who control the beliefs and actions of the many.

The greatest human rights violations have occurred in societies operating under a tyrannical regime. It is there that certain types of human beings are identified as the ‘problem’ standing in the way to a better life. Then that category or class of problematic human is redefined as less than human for the purposes of extermination or liquidation “for the greater good.” This injustice has happened throughout history against people like the counter-revolutionary in China, the bourgeois in France, the infidel for the Muslim state, the Jew for the Third Reich, and the pre-born baby for the United States. In fact, abortion, far from freedom and choice, represents the deliberate act of one generation to oppress the next. The great mass of men would never embrace such brutality. They slide into it, passive, unthinking, and asleep with eyes wide open as the woman at the airport.

It seems like America is in the throes of a silent revolution toward tyranny because of its addiction to the opiate of consumerism. I am not certain when it began, but it has permeated all layers of society. It has redefined marriage and now family, from how many children we have to our beliefs about what a human is. It reverses our position as persons, from being more valuable than the State to being subservient to it. It informs educational philosophy, moving away from the Judeo-Christian understanding that the “fear of God is the beginning of wisdom”, to the secular humanistic view that mankind is no more than a smart animal, to the exclusion of all transcendent ideals or categorical imperatives. It eliminates ethics in medicine from the primacy of the doctor-patient relationship to the primacy of the doctor-government relationship, treating people as nothing more than complex organic matter. It even determines how we engage church from one of a community radically dedicated to obeying God and serving each other, to a place of entertainment and glorified self-helpism.

This reductionistic view of man whereby we instruct our children to “believe” that they are nothing more than a product of nature, able to accomplish nothing more than simple obedience to his or her instincts, is driven by utilitarianism. Utilitarianism is a secular ethic which defines the value of any given human by how much pleasure they can experience and how much pain they can avoid. It is reasoned that since life has no transcendent meaning and we are just a collection of biochemical reactions, then values become whatever “you” want, truth becomes whatever “you” believe, God is defined by personal passion, democracy becomes tyranny, the enemy is one who makes you feel uncomfortable, and blood is shed.

39 years ago this month in the terrible Supreme Court case, Roe vs. Wade, it was determined by a margin of 7 to 2 that babies in the womb were no longer human beings and that women had a constitutionally protected right to abortion. No court would ever dare exercise such blatant abuse of power had they not believed that mankind itself represents nothing more than as the late Henry Hyde said, “a tool making animal, a unit of production and consumption and not possessed of an immortal soul and eternal destiny.”

What kind of politicians do we want representing us? What kind of educators do we want teaching our children? What kind of physicians do we want treating our family members? Ones that sincerely believe that in your face the image of God is reflected and therefore must be respected, or ones that believe that you and your family represent nothing more than an ape? Which physician is more likely to respect your dignity? Which teacher will be more likely to inspire your children to greatness? Which politician will be more likely to fend off the wolfish attacks of secular humanism parried against our future generation? Thanks to all the ethical physicians and pregnancy resource centers who treat all women facing unplanned pregnancy as valuable persons and educate them to protect the vulnerable child they carry within them.

 

God’s Perspective On Children: A Scriptural Reminder

My wife and I were recently blessed with the birth of our eighth child (and fifth boy), Samuel Paul. It is fitting that the eternal Son of God revealed His glory in human history as a baby, for according to Him babies are the truest representation of a citizen of God’s kingdom (Mark 10:14b). In fact, God so identifies with children that how we treat them is used as a litmus test for one’s very connection to God Himself: “Whoever receives one child like this in my name receives me” (Mark 9:37a).

Beliefs drive behavior. Principles determine practice. Values motivate investment. If our beliefs are informed by the God of the Bible then the question for us is not, “What is my opinion about abortion?” but rather, “What is God’s perspective on children?” The answer to this question will determine how well we understand our relationship to God as well as how we expect children to be treated.

Jesus placed the highest priority on children. He is intensely aware of how they are treated rewarding those who bless them, even with something as simple as a ‘cup of cold water’ (Matthew 10:42), and cursing those that harm them with a fate worse than death (Mark 9:42).

Placing the highest priority on children of all classes of human being is not a new idea introduced in the New Testament. We see the same priority placed on children in the Old Testament. In Leviticus 20:1-5 any Jew and even non-Jew found sacrificing a child to the demonic god Molech was to be stoned to death along with his whole family. But there was a catch. If someone finds out about another person sacrificing their child to this god Molech and does nothing about it they will suffer the same punishment as if they had done it themselves! This is the only place in all of the Old Testament law where the moral responsibility of the sin of one man is placed on the shoulders of another man just because he knew about it and didn’t do anything to stop it.

Even more than that, God places the highest priority of protection on children in the womb found in Exodus 21:22-25. Here if one accidentally causes a woman to miscarry the husband has a right to “appoint as a penalty a life for a life” (Ex. 21:23b). This represents the highest protection afforded any class of human being and it is specifically pre-born children. Note that the scenario represents an accident. What if the harm to a child in the womb was intentional? Perhaps “it would be better for him if, with a heavy mill stone hung around his neck, he had been cast into the sea” (Mark 9:42b).

While the Biblical witness is clear that God wants children to be protected and blessed Jesus drives home the point to His disciples in Mark 10:13-16 and adds a key piece of information; the answer to the question, ‘Why?’ The answer Jesus gives is because, “The kingdom of heaven belongs to such as these [babies]” (Mark 10:14b).

So exactly what is it about babies that makes them the ultimate example of a citizen of heaven such that if we don’t understand it ourselves we’re disqualified as citizens? Babies are voiceless, powerless, without influence or rights in this world. They of any class of human are the most vulnerable and defenseless unless someone takes responsibility for them. In fact babies in the womb are the only class of person in the United States of America who has been officially dehumanized. In 1973 the Supreme Court decided in the infamous case of Roe v Wade that pre-born children are not human, thereby stripping them of their God given rights to life, liberty and the pursuit of happiness. So why not abortion? It is ironic that the court of supreme American justice committed the highest crime against humanity by dehumanizing the most vulnerable of citizens paving the way for legalized infanticide. And unless someone stands in the gap and takes responsibility for these babies, they will perish.

The status of powerless babies in the womb in the U.S. mirrors our condition before a holy God. We are without power, influence, and voice. Were it not for the work of Christ on the cross we would have no standing before a just God. Through the sacrifice of Jesus Christ on the cross we have been gifted with a voice, power and influence before God the Father and we are to wield those tools as Christ did, not for Himself but rather on behalf of others. In taking the gift of salvation the Christ child offers us we acknowledge His Kingship over our lives and our obligation to sacrificially bless and protect those who cannot do so for themselves; the disenfranchised, dehumanized babies in the womb. “Permit the little children to come to Me, and do not hinder them, for the kingdom of God belongs to such as these” (Luke 18:15).

Effective Leadership=Reading the Right Things

It has been said that ‘leaders are readers’ primarily because leaders are thinkers. But what kind of things are leaders reading/thinking about? Thomas Jefferson said, “The man who reads nothing at all is better informed than the man who reads nothing but newspapers.” Perhaps if Jefferson were living today he might exchange the word newspapers for ‘CNN’ or ‘Fox Evening News.’ When all we read and consume is popular media like newspapers, magazines, television, radio, the most recent Danielle Steel novel or a blog post we let others decide for us what is important to think about. As leaders it is imperative that we determine the things that are important on which to spend our time thinking.

Popular Media Does Not Inform Good Leaders

Another reason why consuming only popular media is a bad thing for our leadership ability is the fact that it is designed to force us to think in a binary fashion. Is this right or wrong, black or white, good or bad? This type of thinking capitalizes on the emotion rather than the higher brain function where reasoning takes place. As leaders we know that this is not a binary world of decisions we are living in. If we made all our decisions based on emotion the organizations we lead would devolve into diffuse and impotent albeit well meaning small groups. Our world is a world of wisdom whereby we must make a choice between shades of grey. Often there is no obvious black and white choice but 3 or 4 or 10 options any one of which we could choose and none of which we have enough information about in order to be absolutely certain that the right choice has been made.

This is where the right kind of reading comes in to play. Leaders are by definition decision-makers. Decision-making takes place in the realm of strategy. And to make a solid strategic decision requires that in the absence of hard facts the appropriate moves are made to place the necessary resources to accomplish the necessary tasks to accomplish the mission more effectively. But because decision-making takes place in the fire of a host of ever-changing variables it becomes important to understand not just what you are trying to accomplish but also the context in which it is to be accomplished. This means that a leader must have a good grasp on human nature, on the nature of diplomacy, on the nature of the use of power, etc. The only way to understand these all important categories is through reading, and not just reading good books about leadership. Leaders need to be reading the ‘classics.’

Good Leaders Actively Read the Classics

Books that stand the test of time from generation to generation. Classic literature is the only type of medium that can communicate the sweeping themes, categories and ideas necessary to help a leader not just ignite the passion of their followers but to understand the dynamics involved in accomplishing something unique and valuable in this world. Literature is truly the only form of communication that is unbounded by the restrictions of current events and facts. A narrative can communicate that which needs to be communicated. God in His infinite wisdom understanding how he created mankind to be part of a larger epic story used different forms of literature to communicate the nature of fallen humanity, the transcendent character of God in whose image we are made, the history of redemption, and how each of us has a part to play. He uses narrative, poetry, wisdom, prophecy, letters, and even apocryphal literature to connect men’s actions today with the sweeping epic grandeur of  a great cosmic strategy. There are other texts that have stood the test of time to a lesser extent than the Bible such as The Art of War by Sun Tzu, The Prince by Nicolo Machiavelli, Plato’s Republic, and Homer’s Illiad.

Steven Sample said in his book, “The Contrarian’s Guide to Leadership” recommends reading what he calls “super texts” 20 minutes per day. This translates into 120 hours of solid leadership reading every year! Leaders, you are what you read. Disciplined reading results in disciplined thought which results in focused action.

To read more check out the new Linear Service Model blog post HERE.

Call for Standards and Accountability

CompassCare has been beating the drum of standards and accountability since 2005 when we copyrighted the first Linear Service Model for medical pregnancy centers ever. After seeing 2039 women at risk for abortion having their babies in 2010 in just 10 PRCs we have seen the value. Value not just in terms of being more effective with the mission of reaching women and helping them have their babies but value in terms of leadership confidence. We as executives know that we have the moral high ground and can be as bold as we need to be in order to safeguard the organizations we run. Whether we’re talking to a Senator about regulatory legislation, communicating to donors, responding to the media, or exposing abortionists for their immoral and fraudulent practices a linear service model frees us to lead with confidence. Since 2005 there have been many instances on both sides of the service coin (abortionists and pregnancy centers alike) where objective standards and documented evidence of accountability would have served the cause of women and children well. As this is being written there is legislation being considered in Washington State and New York that would regulate pregnancy centers. One of the key arguments from the abortion lobby is that Pregnancy Centers adhear to no set standard and therefore need to be governed. We all know that abortionists if regulated are not held accountable to those regulations as seen in the recent horror in PA and the Planned Parenthood clinic in NJ. See my comments on the latest revelations of abortionists on with Twitter (see right hand column below) and Facebook too.

As pregnancy centers we are uniquely suited to set the standard for women’s reproductive health in America. But we must first implement those standards in our own centers first. The Apostle Paul wrote in 1 Corinthians 11:30-32; “For this reason many among you are weak and sick, and a number sleep. But if we judged ourselves rightly, we would not be judged. But when we are judged, we are disciplined by the Lord so that we will not be condemned along with the world.” My concern is that many pregnancy centers are ‘weak and sick’ because of a lack of appropriate judgment (self-discipline) that only comes with delivering professional services (medical or counseling) in line with accepted industry standards. Government regulatory legislation is a judgment that will ultimately condemn the pro-life pregnancy care movement to the religion of secular humanism.

New Linear Service Model: Practical Insights Blog

CompassCare is excited to announce another new and free resource for medical pregnancy center executives. Announcing the “Linear Service Model: Practical Insights” blog dedicated to communicating the actual results, experiences, and lessons learned from pregnancy centers that are currently using a linear service model (LSM) to reach and serve women seriously considering abortion more effectively.

Valuable nuggets of a LSM: Where theory becomes reality

Check it out at www.prcoptimizationtool.com/prc-ot-blog/

Improving Mission Effectivness for 2011

As executives we face a myriad of daily challenges. Everything from dealing with individual client issues, staffing challenges, donor communications, media inquiries, to running board and committee meetings, etc clamor for our time. If we are not careful we will miss doing what only you and I as executives can do for the organization; maintaining focus on the mission. As management guru Peter Drucker says, “Every non-profit institution exists for the sake of performance in changing people and society. But how often do we make decisions about what we do from day to day based on the medical clinic or pregnancy center’s performance?

Drucker goes on to say, “The most important task of an organization’s leader is to anticipate crisis.” He says this for several reasons. First, a crisis is always looming on the horizon. To think otherwise is unwise. We may not be able to avoid it but at least we can anticipate it. Anticipation allows for better preparation. Our organizations can never be fully prepared which is why leadership amidst the crisis is so critical. Second anticipating a crisis forces innovation or what is often called continuous improvement. We begin to ask ourselves, “How can we keep accomplishing our mission in a down economy?” or “How can we continue to provide the same services under greater governmental restriction?” It forces us to work ‘on’ the ministry rather than working ‘in’ it. It forces us to empower others to do the tasks that others can do so that we can focus on what no one else can do for the organization. Third, anticipation provides the necessary courage for us to make the hard choices of trimming the services that are not getting the results we need to get for the mission while at the same time providing clarity to communicate rationale to the organization’s constituents why certain decisions have to be made.

Of course, to effectively anticipate a crisis so as to avoid it or weather it one must be the steward of a mission that is laser focused. Without a laser focused mission it becomes virtually impossible to anticipate crisis. One might even be tempted to say, “Only God knows the future!” and go on doing the 501 piranha school of tasks nibbling for your time. This is the path toward organizational mission drift and in the end will result in a museum of service rather than a mechanism for service. But a very focused mission such as to reach and serve women at risk for abortion and help them have their babies raises the executives vision high enough to see the challenges over the horizon.

Mission Focus Gets Results

So, to improve Pregnancy Center mission effectiveness in 2011 one must begin by reviewing the organization’s mission statement for clarity and focus. Then review all the activities of the organization to see if they immediately apply or are if they are helpful but non-essential to the mission. Finally, begin to think through a plan to improve either first by focusing the mission or asking questions of the organization to understand if it can get better at reaching more abortion-minded women and serving them in a way that more effectively helps them have their babies.

Remember executives are obsessed with results. If the organization is not getting the results it should something must change and that’s why you are there.

For more information go to prcoptimizationtool.com.

Standardization, Accountability, Measurability, Continuous Improvement

CompassCare has been committed to serving the Pregnancy Center movement since 2006 by identifying standards, structuring client/patient care plans around those standards, providing real tools to maintain accountability of roles for those serving the women as well as creating and maintaining key measures that help each center know how well they are performing. This empowers the executive to make the targeted changes they need to make with their marketing or services that will keep them on the cutting of reaching and effectively serving that woman who says, “I need to have an abortion.” CompassCare is the only organization in the nation with a proven track record of helping pregnancy centers accomplish their mission in a way they have dreamed of doing for years (See CompassCare Case Histories). In fact, you can even watch interviews of executives that have experienced the difference by clicking here. But the real difference is in hearing about the experiences of the abortion-minded women we are all trying to reach.

CompassCare Is the National Pioneer in PRC Standardization, Accountability, Measurability, and Continuous Improvement

As a pioneer CompassCare led the charge to develop the first repeatable medical model in challenging New York State while most PRCs were under investigation by the then Attorney General, Eliot Spitzer. Out of that travail CompassCare birthed the first repeatable Linear Service Model of a medical PRC. CompassCare was the first to apply the terminology Global Services Model (GSM) and Linear Service Model (LSM) in an effort to teach executives at NIFLA about the distinct differences between the two paradigms. To read a history of the Linear Service Model in the PRC movement click here.

In fact, CompassCare has been fortunate enough to grow in such an adverse climate that we are often in a position to identify early what the abortion industry’s strategies will be and help pregnancy centers prepare for them. Many of the new allegations being leveled against pregnancy centers and how to avoid them were first taught by the CompassCare team. Listen to a list of free podcasts published in 2008 teaching PRC executives about the threats we as a movement are now facing and how to safeguard our organizations against them through standardization and accountability.

CompassCare is committed to helping pregnancy centers and executives in tangible ways to increase their effectiveness on the mission. We understand executives need answers from other executives who walk in their shoes day in and day out running pregnancy centers. For more information about the first and only comprehensive Linear Service Model (LSM), CompassCare’s Optimization Training program, click here. If you would like to contact a coach click here.

Linear Service Model=Continuous Improvement Part 2

Since we are committed to getting better at what we do we must be willing to do the hard work necessary to get and understand the right information about how our services are influencing our clients/patients in the first place. This is the value of a Linear Service Model. There are several elements required for an organization to begin to collect reliable information in order to make targeted changes to stay on the cutting edge of service. One of those things is an agreement on definition of terms. For example, it is not enough to agree  that an abortion-minded woman is someone who says she wants to have an abortion, or that a woman who is assessed as “Carry to Term” is one who says that she does not want an abortion. We must create a system of defining and assessing each woman used by each client advocate or nurse with each woman the same way. CompassCare’s system for doing just that is called the Abortion Vulnerability Rating Scale (AVRS).

Improving Your Service

Another necessity for organizations serious about continually improving is the standardization of services. This means that everyone from the people who answer the phones, to receptionists, to advocates, to nurses all perform their job the same way each time with little variation. The more variation in the way a task is performed the more difficult it becomes to assess what is not working and what to do to fix it. In some cases this requires scripts, sometimes training in the use of forms, sometimes a dress code but whatever is required disciplined thought always gives way to disciplined action, “What gets measures (disciplined thought), gets fixed (disciplined action).” If we as executives are disciplining ourselves and our organizations to improve it will almost always result in very specific actions that measurably improve on those things.

Another crucial element to measuring with an eye to improving is team work. A team that is committed to improving for the sake of the mission is a unified team. A team that does not know what they are trying to accomplish, will never know when they will arrive. This breads discontent, confusion, and mission drift. Clearly defining what you want to accomplish and what that means will provide focus to your staff and volunteers in a way that will empower them to do what is necessary to improve.

Above all, it is important to note that it is not the specific Linear Service Model that an organization uses that makes the difference. It is what the executive does to create a culture of continuous improvement that matters in the end. We are all of us on a journey and in many respects the journey is the destination. The days of believing that once we have added Ultrasound technology we will have arrived are over. Ultrasound technology is simply a tool. And those of us who have paved the way of developing and implementing a LSM understand that while the services offered by our PRCs are important the manner in which those services are provided are even more so.

CompassCare’s OT training program provides the only LSM with a customized web based patient database with a system to serve clients/patients that can be measured and changed. For more information go to prcoptimizationtool.com.

Update:  See Linear Service Model = Continuous Improvement, Part 1

A Linear Service Model=Continuous Improvement Part 1

So now that you know what a Linear Service Model is, what’s next? What makes a Linear Service Model so much better than a Global Service Model? Its simple: The ability to foster a community culture of continuous improvement within our Pregnancy Centers. The ability to understand what is not working and the ability to fix it.

As the pioneer in creating and implementing the only repeatable and measurable LSM for a PRC in the world you’ve come to the right place. At CompassCare we understand that no pregnancy center is perfect. We also understand that we executives serve because of our passion for the mission. It is our mission that drives us to excel. We know that there is not a sane woman alive who actually wants to have an abortion. She comes to our organization saying things like, “I’m stuck, trapped . . . I’ve got no other choice. I need to have an abortion.” Our mission is to erase the need for abortion in the mind of every woman.

As executives we are responsible to answer to our boards and ultimately to our communities that have invested so many resources in our organizations. We are responsible to give an answer as to how those valuable human and financial resources have been used to bridge the gap between a community with abortion and a community without. We need to give an answer as to how we delivered on the mission to reach and serve women seriously considering abortion helping them to have their babies.

Metrics Are a Bridge to an Abortion Free Future

And how do we as executives communicate the results our organizations are getting? And perhaps more importantly, how do we get better at what we are doing? This is what the business world calls the ‘Return On Investment’ or ROI. Talking to other pregnancy center executives is good. Attending Pregnancy Center related conferences can be good. But those activities don’t tell you how your organization is performing nor can they pinpoint exactly what your organization should do to get better.

The only thing that can help your organization make the right changes in right way is measuring the right things. Remember the old adage, “What gets measured gets fixed?” The question for us becomes, “What should we measure?” To see a CompassCare Master Metrics report designed to help OT executives get a good picture of how their organization is performing on the mission click on the following link: OT Network YTD Master 11.1.10

If your organization is determined to help reverse the abortion trend in your community then two of the most important categories to measure are; 1) Reaching the right women and 2) Serving them in the right way. Understanding and learning to use metrics will empower you as an executive to lead your pregnancy center into greater effectiveness than you ever imagined possible. In fact, one of CompassCare’s OT executives recently said to a group of executives in training, “If I didn’t have these metrics anymore, I’d close our doors.  It’s how I know that what we’re doing is working!”

Metrics: The Key to Success

For more information about CompassCare’s comprehensive advanced Linear Service Model (LSM) training click here.

Update:  See Linear Service Model = Continuous Improvement, Part 2