Posts Tagged ‘ GSM

Standardization, Accountability, Measurability, Continuous Improvement

CompassCare has been committed to serving the Pregnancy Center movement since 2006 by identifying standards, structuring client/patient care plans around those standards, providing real tools to maintain accountability of roles for those serving the women as well as creating and maintaining key measures that help each center know how well they are performing. This empowers the executive to make the targeted changes they need to make with their marketing or services that will keep them on the cutting of reaching and effectively serving that woman who says, “I need to have an abortion.” CompassCare is the only organization in the nation with a proven track record of helping pregnancy centers accomplish their mission in a way they have dreamed of doing for years (See CompassCare Case Histories). In fact, you can even watch interviews of executives that have experienced the difference by clicking here. But the real difference is in hearing about the experiences of the abortion-minded women we are all trying to reach.

CompassCare Is the National Pioneer in PRC Standardization, Accountability, Measurability, and Continuous Improvement

As a pioneer CompassCare led the charge to develop the first repeatable medical model in challenging New York State while most PRCs were under investigation by the then Attorney General, Eliot Spitzer. Out of that travail CompassCare birthed the first repeatable Linear Service Model of a medical PRC. CompassCare was the first to apply the terminology Global Services Model (GSM) and Linear Service Model (LSM) in an effort to teach executives at NIFLA about the distinct differences between the two paradigms. To read a history of the Linear Service Model in the PRC movement click here.

In fact, CompassCare has been fortunate enough to grow in such an adverse climate that we are often in a position to identify early what the abortion industry’s strategies will be and help pregnancy centers prepare for them. Many of the new allegations being leveled against pregnancy centers and how to avoid them were first taught by the CompassCare team. Listen to a list of free podcasts published in 2008 teaching PRC executives about the threats we as a movement are now facing and how to safeguard our organizations against them through standardization and accountability.

CompassCare is committed to helping pregnancy centers and executives in tangible ways to increase their effectiveness on the mission. We understand executives need answers from other executives who walk in their shoes day in and day out running pregnancy centers. For more information about the first and only comprehensive Linear Service Model (LSM), CompassCare’s Optimization Training program, click here. If you would like to contact a coach click here.

Linear Service Model vs Global Service Model Defined

After developing the first and only repeatable Linear Service Model for the pregnancy resource center movement many have asked me where the terms came from and what the differences are between a Linear Service Model or LSM and the traditional way a Pregnancy Center operates. Essentially, we started applying the terms in 2004-05 in an attempt to distinguish between what CompassCare had been doing and what we were now doing.

What is the difference anyway?

The definitions in the context of a Pregnancy Center are as follows:

  • Linear Service Model (LSM): An approach to serving women that focuses on solving the common problem of unplanned pregnancy each woman faces by taking each woman through a consistent, chronological, scripted, step-by-step decision-making process in an effort to answer the right questions in the right order. One of the key assumptions in a good LSM is that the manner in which services are provided is just as important as the services themselves. An LSM standardizes services to women and ensures that those services are provided the same way with each and every patient for the purposes of accountability (which safeguards the organization from attack), and for measurability (which allows for targeted changes to keep the organization on the cutting edge of service). This LSM can also accurately be termed the “Problem-focused Model” as it allows the organization to be an expert at solving a particular problem without having to be an expert at the individual circumstances of each patient/client. This is a more Biblical approach because it is the approach that God in Christ took by solving each person’s sin problem through solving the issue of sin itself on the cross.
  • Global Service Model (GSM): An approach to serving women that focuses on developing a relationship with each individual client using several different types of services in an effort to provide a place of “unconditional positive regard” an idea first developed by Carl Rogers. This model places the client in the driver’s seat by providing her with a menu board of services from which she can choose, also based on one of Carl Rogers’ ideas known as “Client-centered Therapy.” Each client is served differently at the discretion of client advocate or counselor usually beginning with a client-driven conversation lasting up to an hour. Often the counselor defers to the client as to her abortion-vulnerability rather than an objective assessment of her socio-economic situation which actually is the basis of the pressure to drive a woman to terminate her pregnancy. The counselor then attempts to provide certain types of information to dissuade her from having an abortion. The GSM is based on an unbiblical, modified, secular humanistic counseling model and is difficult to improve primarily because there is no way of accurately assessing the overall performance of the organization when each patient is served differently. Another term that could be used for the GSM is a “Client-centered Model.”

For case studies on centers implementing CompassCare’s Linear Service Model called the Optimization Tool go to prcoptimizationtool.com.