Posts Tagged ‘ linear service process

Call for Standards and Accountability

CompassCare has been beating the drum of standards and accountability since 2005 when we copyrighted the first Linear Service Model for medical pregnancy centers ever. After seeing 2039 women at risk for abortion having their babies in 2010 in just 10 PRCs we have seen the value. Value not just in terms of being more effective with the mission of reaching women and helping them have their babies but value in terms of leadership confidence. We as executives know that we have the moral high ground and can be as bold as we need to be in order to safeguard the organizations we run. Whether we’re talking to a Senator about regulatory legislation, communicating to donors, responding to the media, or exposing abortionists for their immoral and fraudulent practices a linear service model frees us to lead with confidence. Since 2005 there have been many instances on both sides of the service coin (abortionists and pregnancy centers alike) where objective standards and documented evidence of accountability would have served the cause of women and children well. As this is being written there is legislation being considered in Washington State and New York that would regulate pregnancy centers. One of the key arguments from the abortion lobby is that Pregnancy Centers adhear to no set standard and therefore need to be governed. We all know that abortionists if regulated are not held accountable to those regulations as seen in the recent horror in PA and the Planned Parenthood clinic in NJ. See my comments on the latest revelations of abortionists on with Twitter (see right hand column below) and Facebook too.

As pregnancy centers we are uniquely suited to set the standard for women’s reproductive health in America. But we must first implement those standards in our own centers first. The Apostle Paul wrote in 1 Corinthians 11:30-32; “For this reason many among you are weak and sick, and a number sleep. But if we judged ourselves rightly, we would not be judged. But when we are judged, we are disciplined by the Lord so that we will not be condemned along with the world.” My concern is that many pregnancy centers are ‘weak and sick’ because of a lack of appropriate judgment (self-discipline) that only comes with delivering professional services (medical or counseling) in line with accepted industry standards. Government regulatory legislation is a judgment that will ultimately condemn the pro-life pregnancy care movement to the religion of secular humanism.

New Linear Service Model: Practical Insights Blog

CompassCare is excited to announce another new and free resource for medical pregnancy center executives. Announcing the “Linear Service Model: Practical Insights” blog dedicated to communicating the actual results, experiences, and lessons learned from pregnancy centers that are currently using a linear service model (LSM) to reach and serve women seriously considering abortion more effectively.

Valuable nuggets of a LSM: Where theory becomes reality

Check it out at www.prcoptimizationtool.com/prc-ot-blog/

PA Abortion Provider-40 Lawsuits and 9 Staff in Custody

State Health Departments fail to enforce existing regulations for abortion providers and Pennsylvania is no exception.

A very astute pregnancy center executive running a highly effective linear service operation recently said, “Abortion providers are morally incapable of providing ethical medical services.” And every once in a while that truth becomes obvious. If there are regulations they are not enforced. If there are no regulations abortion proponents like NARAL, Planned Parenthood and the ACLU work tirelessly to keep it that way.

For a woman abortion is the result of her feeling trapped, like she has no choice at all. What we need is a community committed to helping women have their babies-it is then that women will not feel the need to have abortions, it is then that the American abortion trend will be reversed. Ideologically, who would NOT covet that future but the people who profit from abortion (e.g. venal coward politicians and money grubbing baby killers)? That’s right, venal cowards and baby killers. Whatever happened to nobility and virtue? Whatever happened to repentance of sin and self-sacrifice for others? Abortion is a symptom not of differing opinions about issues but rather a symptom of a culture rotting from the inside out. And the stench sometimes seeps into the sinuses of sycophantic media suck ups whose public decry is only as deep as the tears caused by the sting of a sliced onion. The government wields the sword to protect its citizenry from people like this. What happens when the government takes a moral position to call that which is evil ‘good’ like it has done with abortion? A slippery slope of moral degradation and an ever increasing amount of societal chaos over which the government is truly powerless. Today is a new day. Let us solve the problem that our forerunners were either too lazy or too morally bankrupt to solve the 38 years ago.

The time is coming when all service providers, pro-life pregnancy resource centers and abortion providers alike, will be regulated. Either we govern ourselves or we will be governed. Implementing  linear service model is the only way to ensure that services are being delivered to all clients and patients in an ethical manner according to current medical and counseling standards of care. Good intentions are not enough anymore. Learn more about the importance of a linear service model and how it can dramatically improve your center’s ability to reduce risk of liability while at the same time increase the number of abortion minded women your center is able to reach and serve. prcoptimizationtool.com

Bill of Rights for Women Facing Unintended Pregnancy

Due to the polarizing nature of the political climate concerning abortion in America, women facing unplanned pregnancy are at high risk of victimization by service organizations.

Patient Rights for Women Facing Unplanned Pregnancy

Women facing unplanned pregnancy are susceptible to unique forms of conflict of interest. An example of a conflict of interest would be abortion providers who have a vested financial interest in one particular choice over another (unless they offer abortion services for free and do not bill insurance companies for the service).

Without standardized information and support to women, good will and high ideals can easily degenerate into a tool for propagating a political agenda and the further exploitation of vulnerable women. The following “Bill of Rights for Women Facing Unintended Pregnancy” should be employed as a standard by all Reproductive Health Service organizations.

A Woman Facing Unintended Pregnancy Has The Right To:

1.      Receive services from organizations committed to integrity, free from manipulation or coercion.

2.      Receive services in an environment that supports her decision-making autonomy.

3.      Be respected enough to make a decision that is right for her by receiving a non-biased presentation of all her pregnancy-related options.

4.      Comprehensive information about her current medical status including information on the nature and physiology of her current pregnancy.

5.      Access to objective information about all her legal options related to pregnancy and pregnancy termination.

6.      Receive services from an organization with written documentation of all services and information provided to insure internal uniformity of service delivery.

7.      Receive services from an organization with a written verification process that services have been provided according to written protocol on a per patient basis by job role (e.g. receptionist, counselor, nurse, physician).

8.      Full disclosure about the nature of how an organization stands to financially profit from any particular decision a woman may choose to make at that organization.

9.      Standardized medical services by organizations held accountable to follow protocols designed to insure that all services and information are delivered ethically and objectively, the same way for every woman.

10.  Assurance of high quality medical follow-up care provided by or arranged by the physician responsible for the initial delivery of service.

11.  A non-judgmental, caring environment.

12. Access to ongoing, long term community support should she choose to carry the pregnancy to full-term.

Nothing short of this degree of effort (see items 6-8) is essential when given the responsibility by women to help them navigate this most difficult of life circumstances. Pregnancy centers as well as abortion providers must be held to the standards set forth in this document. If they refuse or simply cannot respect the rights of women in this way then they should shut their doors or advertise their ongoing political and financial conflicts of interest.

For more information about how to incorporate this level of integrity (also known as a Linear Service Model or LSM) in your pregnancy center go to prcoptimizationtool.com.

For a down-loadable version of the Bill of Rights click the following link: Bill of Rights for Women Facing Unintended Pregnancy

Standardization, Accountability, Measurability, Continuous Improvement

CompassCare has been committed to serving the Pregnancy Center movement since 2006 by identifying standards, structuring client/patient care plans around those standards, providing real tools to maintain accountability of roles for those serving the women as well as creating and maintaining key measures that help each center know how well they are performing. This empowers the executive to make the targeted changes they need to make with their marketing or services that will keep them on the cutting of reaching and effectively serving that woman who says, “I need to have an abortion.” CompassCare is the only organization in the nation with a proven track record of helping pregnancy centers accomplish their mission in a way they have dreamed of doing for years (See CompassCare Case Histories). In fact, you can even watch interviews of executives that have experienced the difference by clicking here. But the real difference is in hearing about the experiences of the abortion-minded women we are all trying to reach.

CompassCare Is the National Pioneer in PRC Standardization, Accountability, Measurability, and Continuous Improvement

As a pioneer CompassCare led the charge to develop the first repeatable medical model in challenging New York State while most PRCs were under investigation by the then Attorney General, Eliot Spitzer. Out of that travail CompassCare birthed the first repeatable Linear Service Model of a medical PRC. CompassCare was the first to apply the terminology Global Services Model (GSM) and Linear Service Model (LSM) in an effort to teach executives at NIFLA about the distinct differences between the two paradigms. To read a history of the Linear Service Model in the PRC movement click here.

In fact, CompassCare has been fortunate enough to grow in such an adverse climate that we are often in a position to identify early what the abortion industry’s strategies will be and help pregnancy centers prepare for them. Many of the new allegations being leveled against pregnancy centers and how to avoid them were first taught by the CompassCare team. Listen to a list of free podcasts published in 2008 teaching PRC executives about the threats we as a movement are now facing and how to safeguard our organizations against them through standardization and accountability.

CompassCare is committed to helping pregnancy centers and executives in tangible ways to increase their effectiveness on the mission. We understand executives need answers from other executives who walk in their shoes day in and day out running pregnancy centers. For more information about the first and only comprehensive Linear Service Model (LSM), CompassCare’s Optimization Training program, click here. If you would like to contact a coach click here.

Linear Service Model=Continuous Improvement Part 2

Since we are committed to getting better at what we do we must be willing to do the hard work necessary to get and understand the right information about how our services are influencing our clients/patients in the first place. This is the value of a Linear Service Model. There are several elements required for an organization to begin to collect reliable information in order to make targeted changes to stay on the cutting edge of service. One of those things is an agreement on definition of terms. For example, it is not enough to agree  that an abortion-minded woman is someone who says she wants to have an abortion, or that a woman who is assessed as “Carry to Term” is one who says that she does not want an abortion. We must create a system of defining and assessing each woman used by each client advocate or nurse with each woman the same way. CompassCare’s system for doing just that is called the Abortion Vulnerability Rating Scale (AVRS).

Improving Your Service

Another necessity for organizations serious about continually improving is the standardization of services. This means that everyone from the people who answer the phones, to receptionists, to advocates, to nurses all perform their job the same way each time with little variation. The more variation in the way a task is performed the more difficult it becomes to assess what is not working and what to do to fix it. In some cases this requires scripts, sometimes training in the use of forms, sometimes a dress code but whatever is required disciplined thought always gives way to disciplined action, “What gets measures (disciplined thought), gets fixed (disciplined action).” If we as executives are disciplining ourselves and our organizations to improve it will almost always result in very specific actions that measurably improve on those things.

Another crucial element to measuring with an eye to improving is team work. A team that is committed to improving for the sake of the mission is a unified team. A team that does not know what they are trying to accomplish, will never know when they will arrive. This breads discontent, confusion, and mission drift. Clearly defining what you want to accomplish and what that means will provide focus to your staff and volunteers in a way that will empower them to do what is necessary to improve.

Above all, it is important to note that it is not the specific Linear Service Model that an organization uses that makes the difference. It is what the executive does to create a culture of continuous improvement that matters in the end. We are all of us on a journey and in many respects the journey is the destination. The days of believing that once we have added Ultrasound technology we will have arrived are over. Ultrasound technology is simply a tool. And those of us who have paved the way of developing and implementing a LSM understand that while the services offered by our PRCs are important the manner in which those services are provided are even more so.

CompassCare’s OT training program provides the only LSM with a customized web based patient database with a system to serve clients/patients that can be measured and changed. For more information go to prcoptimizationtool.com.

Update:  See Linear Service Model = Continuous Improvement, Part 1

A Linear Service Model=Continuous Improvement Part 1

So now that you know what a Linear Service Model is, what’s next? What makes a Linear Service Model so much better than a Global Service Model? Its simple: The ability to foster a community culture of continuous improvement within our Pregnancy Centers. The ability to understand what is not working and the ability to fix it.

As the pioneer in creating and implementing the only repeatable and measurable LSM for a PRC in the world you’ve come to the right place. At CompassCare we understand that no pregnancy center is perfect. We also understand that we executives serve because of our passion for the mission. It is our mission that drives us to excel. We know that there is not a sane woman alive who actually wants to have an abortion. She comes to our organization saying things like, “I’m stuck, trapped . . . I’ve got no other choice. I need to have an abortion.” Our mission is to erase the need for abortion in the mind of every woman.

As executives we are responsible to answer to our boards and ultimately to our communities that have invested so many resources in our organizations. We are responsible to give an answer as to how those valuable human and financial resources have been used to bridge the gap between a community with abortion and a community without. We need to give an answer as to how we delivered on the mission to reach and serve women seriously considering abortion helping them to have their babies.

Metrics Are a Bridge to an Abortion Free Future

And how do we as executives communicate the results our organizations are getting? And perhaps more importantly, how do we get better at what we are doing? This is what the business world calls the ‘Return On Investment’ or ROI. Talking to other pregnancy center executives is good. Attending Pregnancy Center related conferences can be good. But those activities don’t tell you how your organization is performing nor can they pinpoint exactly what your organization should do to get better.

The only thing that can help your organization make the right changes in right way is measuring the right things. Remember the old adage, “What gets measured gets fixed?” The question for us becomes, “What should we measure?” To see a CompassCare Master Metrics report designed to help OT executives get a good picture of how their organization is performing on the mission click on the following link: OT Network YTD Master 11.1.10

If your organization is determined to help reverse the abortion trend in your community then two of the most important categories to measure are; 1) Reaching the right women and 2) Serving them in the right way. Understanding and learning to use metrics will empower you as an executive to lead your pregnancy center into greater effectiveness than you ever imagined possible. In fact, one of CompassCare’s OT executives recently said to a group of executives in training, “If I didn’t have these metrics anymore, I’d close our doors.  It’s how I know that what we’re doing is working!”

Metrics: The Key to Success

For more information about CompassCare’s comprehensive advanced Linear Service Model (LSM) training click here.

Update:  See Linear Service Model = Continuous Improvement, Part 2

Connecting Critical Leadership Resources to Executives

Welcome! You and I are passionate about reversing the national abortion trend. I believe a critical component to accomplishing that goal is an effective pregnancy resource center movement. To have an effective movement where women considering abortion choose to come to our centers FIRST rather than the abortion provider means that we need to have effective individual pregnancy centers. And the more the executive is effective at running the pregnancy center the more effective the pregnancy center will be at accomplishing its primary mission; to reach and serve women seriously considering abortion.

Free Valuable Resources

You can also find additional valuable resources and learn more about what makes CompassCare’s linear service model  (LSM) training so effective as well as read case studies and hear testimonies from other Executives at the CompassCare training website.

More Abortion-minded Women: Making Your Dream a Reality

An issue came up in a Pregnancy Center Leadership discussion group recently that we as executives think about all the time: “How can we reach more pregnant women truly at risk for abortion?” and its sister question, “How can we serve those women in a way that more consistently helps them have their babies?” The particular conversation centered around an executive of a Pregnancy Center in a Midwestern college town feeling like they are not reaching enough abortion-minded women compared to the number of abortions taking place there.

“What exactly leads you to conclude that you actually have a problem?” I asked. “You have made some logical assumptions but your logic is hidden to the rest of us. I am sure you have already figured this out but it would be helpful for the rest of us to get a really good handle on how you arrived at your concern and more importantly what to do about it. Would you be willing to be a little case study for us by answering the following questions for us to chew on? I believe the old adage is true: What gets measured gets fixed. Perhaps we can analyze this as a group of PRC executives in an effort to not only help you but help each other.

1. How many abortions occur in your area annually? 1000

2. How many abortion providers are in your county? 3

3. What is the primary ethnic, age and educational demographic of those women getting abortions? 18-24 Caucasian with 13 years of completed education (sophomore in college)

4. How many appointments did your organization schedule in 2009? 250

5. How many pregnancy tests were performed in 2009? 125

6. How many of those pregnancy tests were positive? 75

7. How many of those positive test patients did you consider to be ‘at risk for an abortion?’ 60

8. How many pregnant, at risk clients can you serve this year? Maybe 460

9. How many of the pregnant at risk patients received an ultrasound their fist visit? 45

10. How many of those said that they were going to continue the pregnancy at the end of their initial appointment? 38

The dream of this executive is to reach 460 pregnant women seriously considering abortion this year. Her initial impression was that all she needed to do was increase her advertising budget. Based on the information she provided if she wanted to reach all 460 women seriously considering abortion in her area using the organization’s current client trends and percentages she would need to filter through 12,000 client appoints per year!

We have found this scenario to represent the typical pregnancy center. What about your pregnancy center? This executive thought that the answer to her low client volume was more advertising. But there is a deeper issue at play. More advertising will only result in more of the same. The approach the center is taking in order to serve the right women in the right way needs  to be streamlined so they can accomplish their goal. (See Case Study of Omaha, NE Pregnancy Center) Otherwise they will be spending precious resources on women who are either not pregnant or not really at risk for abortion. The solution to this service problem lies at the philosophy of ministry that has been adopted. This pregnancy center while using an ultrasound machine is still in the old paradigm of pregnancy center ministry CompassCare coined the Global Service Model or Client-centered approach. In order for them to reach their goal of serving 460 pregnant at risk women they will need to adopt a new paradigm of ministry CompassCare coined the Linear Service Model (LSM).

For information about how to create a linear service model (LSM) to reach and effectively serve abortion-minded women go to prcoptimizationtool.com.

New York Abortion Deregulation Bill

The New York Senate (S5808) and then Assembly (A11484) will be considering the Reproductive Health Act known as RHA.

Dangerous Abortion Bill

For a distilled interpretation click here. The pro-abortion agenda generally attempts to do one of two things; deregulate abortion or regulate the pregnancy center industry. The RHA attempts to do the former and it is unparalleled in its heinousness. A brazen deregulation eliminating conscience clauses forcing hospitals to provide them, making it legal for medical professionals who are NOT physicians to provide abortions, potentially legalizing all forms of abortion at any stage of pregnancy, making abortion a fundamental right, removing unborn children from the definition of homicide, permit females of any age access to any contraception including the dangerous RU 486. Basically, the bill attempts to scour through all New York legislation with a legal scalpel and surgically remove all abortion regulatory language thereby making New York the nation’s most deregulated abortion state, making it an abortion hub.

All human life is valuable (Societal Costs of Abortion). All attempts to destroy it at any phase of existence is evil. The role of government is to reward those that do good and punish those who do evil. The RHA does the exact opposite and in fact gives hearty approval not only of the act of abortion but of those who perform them. If the pregnancy center industry does not regulate itself it will be regulated by the abortion industry. The movement is vulnerable. This abortion bill is highly unethical. More reason to adopt a linear service model.

prcoptimizationtool.com