Posts Tagged ‘ linear

Call for Standards and Accountability

CompassCare has been beating the drum of standards and accountability since 2005 when we copyrighted the first Linear Service Model for medical pregnancy centers ever. After seeing 2039 women at risk for abortion having their babies in 2010 in just 10 PRCs we have seen the value. Value not just in terms of being more effective with the mission of reaching women and helping them have their babies but value in terms of leadership confidence. We as executives know that we have the moral high ground and can be as bold as we need to be in order to safeguard the organizations we run. Whether we’re talking to a Senator about regulatory legislation, communicating to donors, responding to the media, or exposing abortionists for their immoral and fraudulent practices a linear service model frees us to lead with confidence. Since 2005 there have been many instances on both sides of the service coin (abortionists and pregnancy centers alike) where objective standards and documented evidence of accountability would have served the cause of women and children well. As this is being written there is legislation being considered in Washington State and New York that would regulate pregnancy centers. One of the key arguments from the abortion lobby is that Pregnancy Centers adhear to no set standard and therefore need to be governed. We all know that abortionists if regulated are not held accountable to those regulations as seen in the recent horror in PA and the Planned Parenthood clinic in NJ. See my comments on the latest revelations of abortionists on with Twitter (see right hand column below) and Facebook too.

As pregnancy centers we are uniquely suited to set the standard for women’s reproductive health in America. But we must first implement those standards in our own centers first. The Apostle Paul wrote in 1 Corinthians 11:30-32; “For this reason many among you are weak and sick, and a number sleep. But if we judged ourselves rightly, we would not be judged. But when we are judged, we are disciplined by the Lord so that we will not be condemned along with the world.” My concern is that many pregnancy centers are ‘weak and sick’ because of a lack of appropriate judgment (self-discipline) that only comes with delivering professional services (medical or counseling) in line with accepted industry standards. Government regulatory legislation is a judgment that will ultimately condemn the pro-life pregnancy care movement to the religion of secular humanism.

New Linear Service Model: Practical Insights Blog

CompassCare is excited to announce another new and free resource for medical pregnancy center executives. Announcing the “Linear Service Model: Practical Insights” blog dedicated to communicating the actual results, experiences, and lessons learned from pregnancy centers that are currently using a linear service model (LSM) to reach and serve women seriously considering abortion more effectively.

Valuable nuggets of a LSM: Where theory becomes reality

Check it out at www.prcoptimizationtool.com/prc-ot-blog/

PA Abortion Provider-40 Lawsuits and 9 Staff in Custody

State Health Departments fail to enforce existing regulations for abortion providers and Pennsylvania is no exception.

A very astute pregnancy center executive running a highly effective linear service operation recently said, “Abortion providers are morally incapable of providing ethical medical services.” And every once in a while that truth becomes obvious. If there are regulations they are not enforced. If there are no regulations abortion proponents like NARAL, Planned Parenthood and the ACLU work tirelessly to keep it that way.

For a woman abortion is the result of her feeling trapped, like she has no choice at all. What we need is a community committed to helping women have their babies-it is then that women will not feel the need to have abortions, it is then that the American abortion trend will be reversed. Ideologically, who would NOT covet that future but the people who profit from abortion (e.g. venal coward politicians and money grubbing baby killers)? That’s right, venal cowards and baby killers. Whatever happened to nobility and virtue? Whatever happened to repentance of sin and self-sacrifice for others? Abortion is a symptom not of differing opinions about issues but rather a symptom of a culture rotting from the inside out. And the stench sometimes seeps into the sinuses of sycophantic media suck ups whose public decry is only as deep as the tears caused by the sting of a sliced onion. The government wields the sword to protect its citizenry from people like this. What happens when the government takes a moral position to call that which is evil ‘good’ like it has done with abortion? A slippery slope of moral degradation and an ever increasing amount of societal chaos over which the government is truly powerless. Today is a new day. Let us solve the problem that our forerunners were either too lazy or too morally bankrupt to solve the 38 years ago.

The time is coming when all service providers, pro-life pregnancy resource centers and abortion providers alike, will be regulated. Either we govern ourselves or we will be governed. Implementing  linear service model is the only way to ensure that services are being delivered to all clients and patients in an ethical manner according to current medical and counseling standards of care. Good intentions are not enough anymore. Learn more about the importance of a linear service model and how it can dramatically improve your center’s ability to reduce risk of liability while at the same time increase the number of abortion minded women your center is able to reach and serve. prcoptimizationtool.com

Bill of Rights for Women Facing Unintended Pregnancy

Due to the polarizing nature of the political climate concerning abortion in America, women facing unplanned pregnancy are at high risk of victimization by service organizations.

Patient Rights for Women Facing Unplanned Pregnancy

Women facing unplanned pregnancy are susceptible to unique forms of conflict of interest. An example of a conflict of interest would be abortion providers who have a vested financial interest in one particular choice over another (unless they offer abortion services for free and do not bill insurance companies for the service).

Without standardized information and support to women, good will and high ideals can easily degenerate into a tool for propagating a political agenda and the further exploitation of vulnerable women. The following “Bill of Rights for Women Facing Unintended Pregnancy” should be employed as a standard by all Reproductive Health Service organizations.

A Woman Facing Unintended Pregnancy Has The Right To:

1.      Receive services from organizations committed to integrity, free from manipulation or coercion.

2.      Receive services in an environment that supports her decision-making autonomy.

3.      Be respected enough to make a decision that is right for her by receiving a non-biased presentation of all her pregnancy-related options.

4.      Comprehensive information about her current medical status including information on the nature and physiology of her current pregnancy.

5.      Access to objective information about all her legal options related to pregnancy and pregnancy termination.

6.      Receive services from an organization with written documentation of all services and information provided to insure internal uniformity of service delivery.

7.      Receive services from an organization with a written verification process that services have been provided according to written protocol on a per patient basis by job role (e.g. receptionist, counselor, nurse, physician).

8.      Full disclosure about the nature of how an organization stands to financially profit from any particular decision a woman may choose to make at that organization.

9.      Standardized medical services by organizations held accountable to follow protocols designed to insure that all services and information are delivered ethically and objectively, the same way for every woman.

10.  Assurance of high quality medical follow-up care provided by or arranged by the physician responsible for the initial delivery of service.

11.  A non-judgmental, caring environment.

12. Access to ongoing, long term community support should she choose to carry the pregnancy to full-term.

Nothing short of this degree of effort (see items 6-8) is essential when given the responsibility by women to help them navigate this most difficult of life circumstances. Pregnancy centers as well as abortion providers must be held to the standards set forth in this document. If they refuse or simply cannot respect the rights of women in this way then they should shut their doors or advertise their ongoing political and financial conflicts of interest.

For more information about how to incorporate this level of integrity (also known as a Linear Service Model or LSM) in your pregnancy center go to prcoptimizationtool.com.

For a down-loadable version of the Bill of Rights click the following link: Bill of Rights for Women Facing Unintended Pregnancy

Standardization, Accountability, Measurability, Continuous Improvement

CompassCare has been committed to serving the Pregnancy Center movement since 2006 by identifying standards, structuring client/patient care plans around those standards, providing real tools to maintain accountability of roles for those serving the women as well as creating and maintaining key measures that help each center know how well they are performing. This empowers the executive to make the targeted changes they need to make with their marketing or services that will keep them on the cutting of reaching and effectively serving that woman who says, “I need to have an abortion.” CompassCare is the only organization in the nation with a proven track record of helping pregnancy centers accomplish their mission in a way they have dreamed of doing for years (See CompassCare Case Histories). In fact, you can even watch interviews of executives that have experienced the difference by clicking here. But the real difference is in hearing about the experiences of the abortion-minded women we are all trying to reach.

CompassCare Is the National Pioneer in PRC Standardization, Accountability, Measurability, and Continuous Improvement

As a pioneer CompassCare led the charge to develop the first repeatable medical model in challenging New York State while most PRCs were under investigation by the then Attorney General, Eliot Spitzer. Out of that travail CompassCare birthed the first repeatable Linear Service Model of a medical PRC. CompassCare was the first to apply the terminology Global Services Model (GSM) and Linear Service Model (LSM) in an effort to teach executives at NIFLA about the distinct differences between the two paradigms. To read a history of the Linear Service Model in the PRC movement click here.

In fact, CompassCare has been fortunate enough to grow in such an adverse climate that we are often in a position to identify early what the abortion industry’s strategies will be and help pregnancy centers prepare for them. Many of the new allegations being leveled against pregnancy centers and how to avoid them were first taught by the CompassCare team. Listen to a list of free podcasts published in 2008 teaching PRC executives about the threats we as a movement are now facing and how to safeguard our organizations against them through standardization and accountability.

CompassCare is committed to helping pregnancy centers and executives in tangible ways to increase their effectiveness on the mission. We understand executives need answers from other executives who walk in their shoes day in and day out running pregnancy centers. For more information about the first and only comprehensive Linear Service Model (LSM), CompassCare’s Optimization Training program, click here. If you would like to contact a coach click here.

Pregnancy Centers in Real Danger

We learned a lot by CompassCare testifying at a hearing of the New York City Council yesterday. For my official testimony click NYC Legislation Regulating Pregnancy Centers.

Pregnancy Centers on the Dock

What we realized at this hearing was that Pregnancy Centers are at greater risk than we thought. The council itself seemed to be colluding with NARAL, Planned Parenthood, the Health Department, the NYCLU, and the Department of Commerce. All questions were staged and scripted using unsubstantiated anecdotes in an attempt to paint a picture of pregnancy centers as coercive and manipulative. The irony of the allegations was thick as they were using the exact same tactics to condemn their opponents-emotional manipulation and coercion. However, this NARAL strategy has become very effective. Their attempt to regulate pregnancy centers at the State and city ordinance level is starting to work in other cities like Baltimore and Austin to say nothing of Washington State. Additionally, the fact that they have now gotten traction in New York city means they are making a national statement. As NYC is the nation’s abortion hub with over 40% of all pregnancies ending in abortion at approximately 82,000 annually it and the State of New York are being used as a testing ground for new allegations in their strategic objective. Given the fact that the leader of NARAL New York endorsed New York’s incoming Attorney General, Eric Schneiderman, and is now on the committee to help him make a smooth ‘transition’ into office it would appear that they will be making a broader Statewide effort to impose new regulatory legislation fueled possibly by more official investigations.

NARAL’s most recent strategy has been effective at passing regulatory legislation in other cities. However they have introduced new allegations with real teeth in New York that Pregnancy Center Executives must be aware of. Click the following for an outline of NARAL’s effective PRC regulation campaign: General NARAL anti-CPC strategy 11-17-10

The following are the new NARAL allegations regarding Pregnancy Centers that if proven to be true could result in more serious investigations and possible litigation. They say that Pregnancy Centers:

  1. Are unregulated and non-standardized even within their own industry
  2. Harm women and her baby by keeping her from getting pre-natal care as soon as possible
  3. Harm women by forcing her to delay an abortion since abortion complications increase with each week of pregnancy
  4. Harm woman financially because abortion becomes more costly the longer she waits
  5. Illegally provide pregnancy diagnosis without medical license (citing derivative diagnosis by sonographers saying things like, “Your baby is beautiful” without getting physician to verify the pregnancy)

What’s the upshot? Pregnancy centers are in the crosshairs and need to be prepared. Pregnancy centers that provide ultrasound technology need to understand that if they are to survive the coming storm will need to become medical offices providing all patients with medical services through a medical professional, approved and supervised by the medical director. This must be documented on a per patient basis. A new day is dawning and if pregnancy centers want to continue to serve women seriously considering abortion freely and without government regulation they cannot afford to continue to use a traditional global services model with an ultrasound machine on site.

For more information on how to standardize medical services and convert to a linear service model go to prcoptimizationtool.com.

Linear Service Model=Continuous Improvement Part 2

Since we are committed to getting better at what we do we must be willing to do the hard work necessary to get and understand the right information about how our services are influencing our clients/patients in the first place. This is the value of a Linear Service Model. There are several elements required for an organization to begin to collect reliable information in order to make targeted changes to stay on the cutting edge of service. One of those things is an agreement on definition of terms. For example, it is not enough to agree  that an abortion-minded woman is someone who says she wants to have an abortion, or that a woman who is assessed as “Carry to Term” is one who says that she does not want an abortion. We must create a system of defining and assessing each woman used by each client advocate or nurse with each woman the same way. CompassCare’s system for doing just that is called the Abortion Vulnerability Rating Scale (AVRS).

Improving Your Service

Another necessity for organizations serious about continually improving is the standardization of services. This means that everyone from the people who answer the phones, to receptionists, to advocates, to nurses all perform their job the same way each time with little variation. The more variation in the way a task is performed the more difficult it becomes to assess what is not working and what to do to fix it. In some cases this requires scripts, sometimes training in the use of forms, sometimes a dress code but whatever is required disciplined thought always gives way to disciplined action, “What gets measures (disciplined thought), gets fixed (disciplined action).” If we as executives are disciplining ourselves and our organizations to improve it will almost always result in very specific actions that measurably improve on those things.

Another crucial element to measuring with an eye to improving is team work. A team that is committed to improving for the sake of the mission is a unified team. A team that does not know what they are trying to accomplish, will never know when they will arrive. This breads discontent, confusion, and mission drift. Clearly defining what you want to accomplish and what that means will provide focus to your staff and volunteers in a way that will empower them to do what is necessary to improve.

Above all, it is important to note that it is not the specific Linear Service Model that an organization uses that makes the difference. It is what the executive does to create a culture of continuous improvement that matters in the end. We are all of us on a journey and in many respects the journey is the destination. The days of believing that once we have added Ultrasound technology we will have arrived are over. Ultrasound technology is simply a tool. And those of us who have paved the way of developing and implementing a LSM understand that while the services offered by our PRCs are important the manner in which those services are provided are even more so.

CompassCare’s OT training program provides the only LSM with a customized web based patient database with a system to serve clients/patients that can be measured and changed. For more information go to prcoptimizationtool.com.

Update:  See Linear Service Model = Continuous Improvement, Part 1

A Linear Service Model=Continuous Improvement Part 1

So now that you know what a Linear Service Model is, what’s next? What makes a Linear Service Model so much better than a Global Service Model? Its simple: The ability to foster a community culture of continuous improvement within our Pregnancy Centers. The ability to understand what is not working and the ability to fix it.

As the pioneer in creating and implementing the only repeatable and measurable LSM for a PRC in the world you’ve come to the right place. At CompassCare we understand that no pregnancy center is perfect. We also understand that we executives serve because of our passion for the mission. It is our mission that drives us to excel. We know that there is not a sane woman alive who actually wants to have an abortion. She comes to our organization saying things like, “I’m stuck, trapped . . . I’ve got no other choice. I need to have an abortion.” Our mission is to erase the need for abortion in the mind of every woman.

As executives we are responsible to answer to our boards and ultimately to our communities that have invested so many resources in our organizations. We are responsible to give an answer as to how those valuable human and financial resources have been used to bridge the gap between a community with abortion and a community without. We need to give an answer as to how we delivered on the mission to reach and serve women seriously considering abortion helping them to have their babies.

Metrics Are a Bridge to an Abortion Free Future

And how do we as executives communicate the results our organizations are getting? And perhaps more importantly, how do we get better at what we are doing? This is what the business world calls the ‘Return On Investment’ or ROI. Talking to other pregnancy center executives is good. Attending Pregnancy Center related conferences can be good. But those activities don’t tell you how your organization is performing nor can they pinpoint exactly what your organization should do to get better.

The only thing that can help your organization make the right changes in right way is measuring the right things. Remember the old adage, “What gets measured gets fixed?” The question for us becomes, “What should we measure?” To see a CompassCare Master Metrics report designed to help OT executives get a good picture of how their organization is performing on the mission click on the following link: OT Network YTD Master 11.1.10

If your organization is determined to help reverse the abortion trend in your community then two of the most important categories to measure are; 1) Reaching the right women and 2) Serving them in the right way. Understanding and learning to use metrics will empower you as an executive to lead your pregnancy center into greater effectiveness than you ever imagined possible. In fact, one of CompassCare’s OT executives recently said to a group of executives in training, “If I didn’t have these metrics anymore, I’d close our doors.  It’s how I know that what we’re doing is working!”

Metrics: The Key to Success

For more information about CompassCare’s comprehensive advanced Linear Service Model (LSM) training click here.

Update:  See Linear Service Model = Continuous Improvement, Part 2

Legal Do’s and Don’ts for Pregnancy Centers and Other Non-Profits

Many Executives and leaders of non-profits like pregnancy centers do not engage in political issues during the election season for fear of the negative impact it might have on their non-profit status. The attorney Barry Bostrom and his legal firm Bopp, Coleson, & Bostrom have put together a list of activities that we as non-profit organizations can and cannot do. Most pregnancy centers are registered as 501 (c) (3) organizations under the IRS tax code and as such have legal rights to engage in certain kinds of activities to not only protect their organizations but also to further the cause of community change for which their organization exists. To download this very helpful document click the following link:

Political Do’s and Don’ts during Election Season

Some examples of things you can and cannot do as a 501 (c) (3) non-profit pregnancy center are:

(1) Discuss the positions of political candidates on issues: Yes

(2) Endorsement of political candidates: No

(3) Financial contributions to political candidates: No

(4) In-kind Contributions to political candidates: No

(5) Independent expenditures in favor of or against political candidates: No

(6) Fundraising projects for political candidates: No

(7) Contributions to PAC’s: No

(8) Electioneering Communications regarding Federal candidates: Yes

(9) Expenditures related to state referendums: Yes

(12) Appearance of political candidate at meeting: Yes

(14) Voting records Yes

Connecting Critical Leadership Resources to Executives

Welcome! You and I are passionate about reversing the national abortion trend. I believe a critical component to accomplishing that goal is an effective pregnancy resource center movement. To have an effective movement where women considering abortion choose to come to our centers FIRST rather than the abortion provider means that we need to have effective individual pregnancy centers. And the more the executive is effective at running the pregnancy center the more effective the pregnancy center will be at accomplishing its primary mission; to reach and serve women seriously considering abortion.

Free Valuable Resources

You can also find additional valuable resources and learn more about what makes CompassCare’s linear service model  (LSM) training so effective as well as read case studies and hear testimonies from other Executives at the CompassCare training website.