Posts Tagged ‘ optimization tool

CompassCare’s Linear Service Model (the OT) Now Yours to Download

CompassCare’s OT serves two very important purposes:1) Insulates medical PRCs from external threats (like investigations and regulations) and internal risks (such as having

Linear Service Model Reduces Internal and External Risks to Your Pregnancy Center

advocates providing misinformation or RNs delivering unauthorized medical advice) by helping to insure that each patient interaction is done in a way that meets or exceeds traditional standards of medical ethics every time, 2) Creates a platform for the continuous improvement needed for a PRC to stay on the cutting edge of service in an ever-changing culture without compromising a PRCs core purpose.

Reduce Your Risk with CompassCare’s Linear Service Model

CompassCare’s Optimization Tool Provides:

-A 362 page detailed manual by department with a complete set of all needed forms and scripts

-Self-learning modules for all patient service roles (Helpline, Receptionist, Advocate, RN, Sonographer, etc.)

-Management Tools for the Executive and Core Staff including job function checklists for all roles

-Complete set of forms and scripts needed to operate all patient services including in-house service brochures

-Self-Analysis Performance Tools for each Core Staff Member

-Metrics reports

-All marketing collateral including radio, T.V., phone book, Ad Words, etc.

-Checklist to implement the total OT system

-Access to a network of content experts around the country who are doing the same life-saving work

-Access to ongoing CompassCare Research and Development, special issue White Papers, a technical OT User Forum, and much more

 

Sign-up to download the Optimization Tool

Call for Standards and Accountability

CompassCare has been beating the drum of standards and accountability since 2005 when we copyrighted the first Linear Service Model for medical pregnancy centers ever. After seeing 2039 women at risk for abortion having their babies in 2010 in just 10 PRCs we have seen the value. Value not just in terms of being more effective with the mission of reaching women and helping them have their babies but value in terms of leadership confidence. We as executives know that we have the moral high ground and can be as bold as we need to be in order to safeguard the organizations we run. Whether we’re talking to a Senator about regulatory legislation, communicating to donors, responding to the media, or exposing abortionists for their immoral and fraudulent practices a linear service model frees us to lead with confidence. Since 2005 there have been many instances on both sides of the service coin (abortionists and pregnancy centers alike) where objective standards and documented evidence of accountability would have served the cause of women and children well. As this is being written there is legislation being considered in Washington State and New York that would regulate pregnancy centers. One of the key arguments from the abortion lobby is that Pregnancy Centers adhear to no set standard and therefore need to be governed. We all know that abortionists if regulated are not held accountable to those regulations as seen in the recent horror in PA and the Planned Parenthood clinic in NJ. See my comments on the latest revelations of abortionists on with Twitter (see right hand column below) and Facebook too.

As pregnancy centers we are uniquely suited to set the standard for women’s reproductive health in America. But we must first implement those standards in our own centers first. The Apostle Paul wrote in 1 Corinthians 11:30-32; “For this reason many among you are weak and sick, and a number sleep. But if we judged ourselves rightly, we would not be judged. But when we are judged, we are disciplined by the Lord so that we will not be condemned along with the world.” My concern is that many pregnancy centers are ‘weak and sick’ because of a lack of appropriate judgment (self-discipline) that only comes with delivering professional services (medical or counseling) in line with accepted industry standards. Government regulatory legislation is a judgment that will ultimately condemn the pro-life pregnancy care movement to the religion of secular humanism.

A Linear Service Model=Continuous Improvement Part 1

So now that you know what a Linear Service Model is, what’s next? What makes a Linear Service Model so much better than a Global Service Model? Its simple: The ability to foster a community culture of continuous improvement within our Pregnancy Centers. The ability to understand what is not working and the ability to fix it.

As the pioneer in creating and implementing the only repeatable and measurable LSM for a PRC in the world you’ve come to the right place. At CompassCare we understand that no pregnancy center is perfect. We also understand that we executives serve because of our passion for the mission. It is our mission that drives us to excel. We know that there is not a sane woman alive who actually wants to have an abortion. She comes to our organization saying things like, “I’m stuck, trapped . . . I’ve got no other choice. I need to have an abortion.” Our mission is to erase the need for abortion in the mind of every woman.

As executives we are responsible to answer to our boards and ultimately to our communities that have invested so many resources in our organizations. We are responsible to give an answer as to how those valuable human and financial resources have been used to bridge the gap between a community with abortion and a community without. We need to give an answer as to how we delivered on the mission to reach and serve women seriously considering abortion helping them to have their babies.

Metrics Are a Bridge to an Abortion Free Future

And how do we as executives communicate the results our organizations are getting? And perhaps more importantly, how do we get better at what we are doing? This is what the business world calls the ‘Return On Investment’ or ROI. Talking to other pregnancy center executives is good. Attending Pregnancy Center related conferences can be good. But those activities don’t tell you how your organization is performing nor can they pinpoint exactly what your organization should do to get better.

The only thing that can help your organization make the right changes in right way is measuring the right things. Remember the old adage, “What gets measured gets fixed?” The question for us becomes, “What should we measure?” To see a CompassCare Master Metrics report designed to help OT executives get a good picture of how their organization is performing on the mission click on the following link: OT Network YTD Master 11.1.10

If your organization is determined to help reverse the abortion trend in your community then two of the most important categories to measure are; 1) Reaching the right women and 2) Serving them in the right way. Understanding and learning to use metrics will empower you as an executive to lead your pregnancy center into greater effectiveness than you ever imagined possible. In fact, one of CompassCare’s OT executives recently said to a group of executives in training, “If I didn’t have these metrics anymore, I’d close our doors.  It’s how I know that what we’re doing is working!”

Metrics: The Key to Success

For more information about CompassCare’s comprehensive advanced Linear Service Model (LSM) training click here.

Update:  See Linear Service Model = Continuous Improvement, Part 2

Linear Service Model Strategic Planning Survey

Strategic Planning for Results

Many executives have used the following tool to understand the overall health of their organizations and have found it clarifying. CompassCare developed this tool for the linear service training of executives. We thought it may benefit you too so we are releasing access to any who are interested in it.

If you are a center that has done some strategic planning and, like many, do strategic planning in the summer you may find this survey helpful as you look to focus your efforts. CompassCare uses this survey in Executive optimization training as a pre and post evaluation to attempt to visually graph where the organization is mature and where it needs to grow within the basic strategic planning categories. The survey takes no more than 20 minutes to complete and when you are done you get a nice graph showing organizational health in the five main areas of strategic health complete with explanations. If you are moving in the direction of a linear service model this survey could be a useful tool for you and your board. Enjoy!

Simply click here for the Executive Strategic Planning Workshop Survey. It will ask you for your email address. To ensure that you are a real person it will then immediately send a confirmation email with subject heading “Survey Registration Confirmation” which will contain a link to the survey. There is computer code within the email so if you do not receive the email with the link check you junk mail as sometimes is gets caught in spam filters.

Optimized Linear Service Conference Review

Thank you to all the Executives that attended the April conference!

After some time to process the executives that attended CompassCare’s high impact conference in Rochester, NY came away with some valuable tools for continuous improvement when using a linear service model. How to know if doing something new is the right thing for the pregnancy center (A.K.A. innovation) is an extremely important part of keeping our pregnancy centers on the cutting edge.

Conference attendees were given principles and tools including a hands on workshop to help them navigate the sometimes difficult waters of knowing what to do next, how to go about doing it, and assessing whether or not it is helping the organization accomplish its mission of reaching and serving more efficiently women at risk for abortion. The tools included how to effectively:

  1. Assess
  2. Plan
  3. Do
  4. Reassess

Executive attendee Becky Wood made the following comment: “Regarding the OT Conference, it was more than I imagined, not just professionally, but also spiritually where it counts for eternity.

I loved the actual hands on experience of putting into practice the things we discuss about innovation, research, etc.”

Thanks, Becky and all!

For more information about CompassCare’s Linear Service Model call the Optimization Tool go to www.compasscaretraining.org

CEO in Omaha Talks About 3X Inrease in A/M Patient Load

Michelle Sullivan, CEO of a medical PRC in Omaha, NE talks about how introducing a linear service model for patients has helped to make them much more effective and focused at reaching 3X more pregnant women seriously considering abortion.