Posts Tagged ‘ ot

CompassCare’s Linear Service Model (the OT) Now Yours to Download

CompassCare’s OT serves two very important purposes:1) Insulates medical PRCs from external threats (like investigations and regulations) and internal risks (such as having

Linear Service Model Reduces Internal and External Risks to Your Pregnancy Center

advocates providing misinformation or RNs delivering unauthorized medical advice) by helping to insure that each patient interaction is done in a way that meets or exceeds traditional standards of medical ethics every time, 2) Creates a platform for the continuous improvement needed for a PRC to stay on the cutting edge of service in an ever-changing culture without compromising a PRCs core purpose.

Reduce Your Risk with CompassCare’s Linear Service Model

CompassCare’s Optimization Tool Provides:

-A 362 page detailed manual by department with a complete set of all needed forms and scripts

-Self-learning modules for all patient service roles (Helpline, Receptionist, Advocate, RN, Sonographer, etc.)

-Management Tools for the Executive and Core Staff including job function checklists for all roles

-Complete set of forms and scripts needed to operate all patient services including in-house service brochures

-Self-Analysis Performance Tools for each Core Staff Member

-Metrics reports

-All marketing collateral including radio, T.V., phone book, Ad Words, etc.

-Checklist to implement the total OT system

-Access to a network of content experts around the country who are doing the same life-saving work

-Access to ongoing CompassCare Research and Development, special issue White Papers, a technical OT User Forum, and much more

 

Sign-up to download the Optimization Tool

A Linear Service Model=Continuous Improvement Part 1

So now that you know what a Linear Service Model is, what’s next? What makes a Linear Service Model so much better than a Global Service Model? Its simple: The ability to foster a community culture of continuous improvement within our Pregnancy Centers. The ability to understand what is not working and the ability to fix it.

As the pioneer in creating and implementing the only repeatable and measurable LSM for a PRC in the world you’ve come to the right place. At CompassCare we understand that no pregnancy center is perfect. We also understand that we executives serve because of our passion for the mission. It is our mission that drives us to excel. We know that there is not a sane woman alive who actually wants to have an abortion. She comes to our organization saying things like, “I’m stuck, trapped . . . I’ve got no other choice. I need to have an abortion.” Our mission is to erase the need for abortion in the mind of every woman.

As executives we are responsible to answer to our boards and ultimately to our communities that have invested so many resources in our organizations. We are responsible to give an answer as to how those valuable human and financial resources have been used to bridge the gap between a community with abortion and a community without. We need to give an answer as to how we delivered on the mission to reach and serve women seriously considering abortion helping them to have their babies.

Metrics Are a Bridge to an Abortion Free Future

And how do we as executives communicate the results our organizations are getting? And perhaps more importantly, how do we get better at what we are doing? This is what the business world calls the ‘Return On Investment’ or ROI. Talking to other pregnancy center executives is good. Attending Pregnancy Center related conferences can be good. But those activities don’t tell you how your organization is performing nor can they pinpoint exactly what your organization should do to get better.

The only thing that can help your organization make the right changes in right way is measuring the right things. Remember the old adage, “What gets measured gets fixed?” The question for us becomes, “What should we measure?” To see a CompassCare Master Metrics report designed to help OT executives get a good picture of how their organization is performing on the mission click on the following link: OT Network YTD Master 11.1.10

If your organization is determined to help reverse the abortion trend in your community then two of the most important categories to measure are; 1) Reaching the right women and 2) Serving them in the right way. Understanding and learning to use metrics will empower you as an executive to lead your pregnancy center into greater effectiveness than you ever imagined possible. In fact, one of CompassCare’s OT executives recently said to a group of executives in training, “If I didn’t have these metrics anymore, I’d close our doors.  It’s how I know that what we’re doing is working!”

Metrics: The Key to Success

For more information about CompassCare’s comprehensive advanced Linear Service Model (LSM) training click here.

Update:  See Linear Service Model = Continuous Improvement, Part 2

Latest from Omaha, NE

Recently Michelle Sullivan and Barb Malek in Omaha, NE sent CompassCare an encouraging summary of the results they have been seeing regarding reaching more women at-risk for abortion after implementing a linear patient service platform. It reads as follows:

2007 vs. 2008 statistics

For the 2nd quarter (April, May, June) of 2008 we saw 224 patients for pregnancy tests (This does not include retests. Some were patients we had seen in the past, but this was a new pregnancy for them.) Of these, 131 were positive tests, and 93 were negative. This means that 58% of all our tests were positive tests. (I wish I could break that down into those that were strongly abortion minded, but, unfortunately, that would be a lengthy process, and I do not have time. With our new database, we will know this information easily. However, we all know from experience that the number of those patients has risen quite dramatically.)

By comparison, in the 2nd quarter of 2007, we saw 172 patients for pregnancy tests. Of these 85 (or 49%) were positive. This is an increase of 23% more patients, and, even more importantly, an increase of 35% more positive pregnancy tests over 2007.

Lastly, I would like to compare June 2007 to June 2008. In June of 2007, we saw 55 total pregnancy test patients. In June of 2008, we had 54 positive tests, and saw a total of 90 patients. (In June of 2006, we only saw 27 patients for new pregnancy tests, with only 12 positive tests. By the way, these were the statistics that drove us to seek out a new way of doing things. As a result, we found CompassCare. God is good!)

CEO in Omaha Talks About 3X Inrease in A/M Patient Load

Michelle Sullivan, CEO of a medical PRC in Omaha, NE talks about how introducing a linear service model for patients has helped to make them much more effective and focused at reaching 3X more pregnant women seriously considering abortion.