Posts Tagged ‘ phmc

Call for Standards and Accountability

CompassCare has been beating the drum of standards and accountability since 2005 when we copyrighted the first Linear Service Model for medical pregnancy centers ever. After seeing 2039 women at risk for abortion having their babies in 2010 in just 10 PRCs we have seen the value. Value not just in terms of being more effective with the mission of reaching women and helping them have their babies but value in terms of leadership confidence. We as executives know that we have the moral high ground and can be as bold as we need to be in order to safeguard the organizations we run. Whether we’re talking to a Senator about regulatory legislation, communicating to donors, responding to the media, or exposing abortionists for their immoral and fraudulent practices a linear service model frees us to lead with confidence. Since 2005 there have been many instances on both sides of the service coin (abortionists and pregnancy centers alike) where objective standards and documented evidence of accountability would have served the cause of women and children well. As this is being written there is legislation being considered in Washington State and New York that would regulate pregnancy centers. One of the key arguments from the abortion lobby is that Pregnancy Centers adhear to no set standard and therefore need to be governed. We all know that abortionists if regulated are not held accountable to those regulations as seen in the recent horror in PA and the Planned Parenthood clinic in NJ. See my comments on the latest revelations of abortionists on with Twitter (see right hand column below) and Facebook too.

As pregnancy centers we are uniquely suited to set the standard for women’s reproductive health in America. But we must first implement those standards in our own centers first. The Apostle Paul wrote in 1 Corinthians 11:30-32; “For this reason many among you are weak and sick, and a number sleep. But if we judged ourselves rightly, we would not be judged. But when we are judged, we are disciplined by the Lord so that we will not be condemned along with the world.” My concern is that many pregnancy centers are ‘weak and sick’ because of a lack of appropriate judgment (self-discipline) that only comes with delivering professional services (medical or counseling) in line with accepted industry standards. Government regulatory legislation is a judgment that will ultimately condemn the pro-life pregnancy care movement to the religion of secular humanism.

Improving Mission Effectivness for 2011

As executives we face a myriad of daily challenges. Everything from dealing with individual client issues, staffing challenges, donor communications, media inquiries, to running board and committee meetings, etc clamor for our time. If we are not careful we will miss doing what only you and I as executives can do for the organization; maintaining focus on the mission. As management guru Peter Drucker says, “Every non-profit institution exists for the sake of performance in changing people and society. But how often do we make decisions about what we do from day to day based on the medical clinic or pregnancy center’s performance?

Drucker goes on to say, “The most important task of an organization’s leader is to anticipate crisis.” He says this for several reasons. First, a crisis is always looming on the horizon. To think otherwise is unwise. We may not be able to avoid it but at least we can anticipate it. Anticipation allows for better preparation. Our organizations can never be fully prepared which is why leadership amidst the crisis is so critical. Second anticipating a crisis forces innovation or what is often called continuous improvement. We begin to ask ourselves, “How can we keep accomplishing our mission in a down economy?” or “How can we continue to provide the same services under greater governmental restriction?” It forces us to work ‘on’ the ministry rather than working ‘in’ it. It forces us to empower others to do the tasks that others can do so that we can focus on what no one else can do for the organization. Third, anticipation provides the necessary courage for us to make the hard choices of trimming the services that are not getting the results we need to get for the mission while at the same time providing clarity to communicate rationale to the organization’s constituents why certain decisions have to be made.

Of course, to effectively anticipate a crisis so as to avoid it or weather it one must be the steward of a mission that is laser focused. Without a laser focused mission it becomes virtually impossible to anticipate crisis. One might even be tempted to say, “Only God knows the future!” and go on doing the 501 piranha school of tasks nibbling for your time. This is the path toward organizational mission drift and in the end will result in a museum of service rather than a mechanism for service. But a very focused mission such as to reach and serve women at risk for abortion and help them have their babies raises the executives vision high enough to see the challenges over the horizon.

Mission Focus Gets Results

So, to improve Pregnancy Center mission effectiveness in 2011 one must begin by reviewing the organization’s mission statement for clarity and focus. Then review all the activities of the organization to see if they immediately apply or are if they are helpful but non-essential to the mission. Finally, begin to think through a plan to improve either first by focusing the mission or asking questions of the organization to understand if it can get better at reaching more abortion-minded women and serving them in a way that more effectively helps them have their babies.

Remember executives are obsessed with results. If the organization is not getting the results it should something must change and that’s why you are there.

For more information go to prcoptimizationtool.com.

Connecting Critical Leadership Resources to Executives

Welcome! You and I are passionate about reversing the national abortion trend. I believe a critical component to accomplishing that goal is an effective pregnancy resource center movement. To have an effective movement where women considering abortion choose to come to our centers FIRST rather than the abortion provider means that we need to have effective individual pregnancy centers. And the more the executive is effective at running the pregnancy center the more effective the pregnancy center will be at accomplishing its primary mission; to reach and serve women seriously considering abortion.

Free Valuable Resources

You can also find additional valuable resources and learn more about what makes CompassCare’s linear service model  (LSM) training so effective as well as read case studies and hear testimonies from other Executives at the CompassCare training website.

Part I: Ethical Standards for Organizations Serving At-Risk Women

You and I know that the abortion industry has not identified nor do they use proper ethical standards of care when serving women facing unplanned pregnancy. Not necessarily news to you is it? Because of that the likelihood of a woman being victimized by the political and financial interests of those providers is drastically increased. It is unjust and upsetting and reveals an opportunity.

Are You Following Your Standards?

And what about the Pregnancy Resource Center movement? Have we clearly identified proper ethical standards of care for medical services and counseling? For example, let’s say that your Pregnancy Help Clinic provides pregnancy testing. And let’s say a woman comes in who is seriously considering an abortion and your organization provides her with one. Assuming that it takes just 4 minutes for you to get a result on the pregnancy test you decide to ‘counsel’ the woman for 30 or more minutes about the negative aspects of abortion. This could be considered an unethical use of the trust a woman is giving you by withholding critical decision-making information while you offer her what could be considered ‘your agenda’ about what she should do. This is a grey area but could be interpreted as ‘moral entrapment.’ What is the ethical standard you are using to defend the particular way your organization delivers pregnancy tests?

Anytime a group of people interacts with a person or another group of people that interaction should be governed by practical, ethical standards of care. Those standards which could be called ‘normative ethics’ are designed to insure the person or people receiving the service from you because of their distinct need are protected from any harm that could from exposure to the selfish intentions or personal agendas of the people providing the service. You may say, “Since we are Christians and mean only to help a woman considering abortion this is not a problem for us.” To that it must be said, “Abortion providers could also say they have only the best of intentions.” And it is because of the abortion industry’s lack of ethical standards of care we have an opportunity to set a national standard for all organizations serving women facing unintended pregnancy.

But first we must identify them, agree to them, and prove that we follow them in the pregnancy resource center movement. We are not talking about ‘Commitment of Care’ documents. We are talking about something much more specific.

To learn more about developing a system that will help to insure and optimize ethical standards in your Pregnancy Center go to www.compasscaretraining.org.

Update:  See Part II:  Ethical Standards for Organizations Serving Abortion Minded Women.

Dodging the Bullet of State Legislation

Its coming . . . more and more attempts to regulate pregnancy centers with State legislation. So far most of them have failed but the abortion industry is getting better at figuring out our internal weaknesses in an effort to limit women’s access to pregnancy centers. Some think that negative regulatory legislation aimed at Pregnancy Centers may happen as early as next year!

All the abortion industry needs is one State to pass restrictive legislation and it could pave the way for other States to follow in their steps. The last thing we want is for the State to begin regulating what Pregnancy Centers do. What we really need is to show the States that we follow standards of our own.

Up until last week Washington State was one of those States. From what I understand the legislation would have made it possible for a woman to sue a pregnancy center ‘for damages’ if she simply did not like what she was told while there. Also, if the Pregnancy Center for some reason were to win the lawsuit it would have made it illegal for them to recover their legal costs from the plaintiff. So not only could they be sued but if they won they would still have to pay for the cost of an expensive lawsuit themselves.

New York Pregnancy Centers have been the target of several pieces of legislation designed to hinder their ability to free speech in marketing as well as limiting their ability to provide limited medical services like ultrasound. In 2006 New York’s Representative Carolyn Maloney introduced a federal bill restricting the free speech of ‘Crisis Pregnancy Centers’ that was actually backed by the ACLU, an organization committed to the broadest interpretation of free speech.

Virginia just a few days ago let a bill die as the legislative session ended for the year without a vote. The idea was to set standards for pregnancy centers to follow informed by the National Abortion Rights Action League (NARAL). They even performed an undercover investigation and wrote a report on it (click here to see that report). See their YouTube video about it below.

What is the solution? We need a return to excellence. We need documented ethical standards of our own. Furthermore, we need documented processes outlining the way we serve every pregnant woman including what we say as well as when it is said and by whom. We need to show that the way we provide medical services to women facing unintended pregnancy is the highest and only standard of care and that even abortion-providers should follow our protocols . . . because they are right, they don’t just feel right. Do you know what is being said to each woman when the door to the counseling room is shut? Do you know for sure that your nurses are not using medical tools to intentionally manipulate women’s emotions. Do you know for sure that your counselors are not dispensing any type of information that could be considered medical in nature? Do have people without a medical license running pregnancy tests? What exactly is being said to women when they are scheduled for an appointment? If all you have to go on is one person who says something like, “We have good counselors . . . they would never say anything they are not supposed to say” then you as an executive can be fairly certain you’ve got problem.

Here is the Acid Test to know if your organization is doing the right things in the right way: Everything you do is written down in a book that everyone follows, parts of which are even memorized as scripts. If you can’t point to that book, and I’m NOT talking about a Policy manual, then it is impossible for your organization to consistently meet any ethical standard. If by some stretch of the imagination your organization is so well run that you hit the bull’s eye let’s say for 1 ethical standard you could not prove it in a court of law without that book and the documentation that each person was trained in doing their job exactly according to the book AND that you have documentation that they followed their training with each and every patient. That is standardization.

“But abortionists don’t do that why should we?” you might ask. It is because they don’t regulate themselves that it is imperative we do. Once we have a clear, well thought out, ethical application of information and medical services aimed at helping women facing unplanned pregnancy to make a truly informed decision then we will have the high ground, then we can begin to see legislation drafted and passed regulating the irresponsible, self-interested, unethical abortion industry. But this will take commitment on the part of the executive, a commitment to applying a linear services model, to changing the way things are done. To learn more about implementing a written, linear service model click on the new CompassCare Training Website here: www.compasscaretraining.org

Solving Most PRC Vulnerablities: Moving from Global to Linear

Now that we have identified the most common and most damaging vulnerabilities in the medical pregnancy resource center (PRC) what should we do?  What is the next best step?  Listen to Jim Harden teach PRC executives about the paradigm shift required to move from our current global services format to a step by step linear service platform.  It is the best way to reach and serve women seriously considering abortion. 

NOTE:  Before listening to this podcast it is strongly recommended that you first listen to the podcasts dealing with the specific PRC vulnerabilities related to misinformation, misrepresentation, moral entrapment, lack of accountabilty and mission focus.

PRC Vulnerabilities: Lack of Accountability and Mission Focus

Have you ever felt out of control not knowing what your counselors are saying in the counseling room or on the helpline?  Do your nurses feel insecure regarding what is being said or not said by the counselors?  What you may be experiencing is a lack of organizational accountability.  And often a lack of accountability can be traced back to a lack of mission focus.  Listen to Jim Harden as he trains other PRC executives regarding these two common pitfalls.

Moral Entrapment: A Major PRC Flaw

Not many people or training organizations have addressed the issue of moral entrapement in the medical pregnancy resource center.  Yet it seems to happen on a regular basis in the prc movement both in the counseling room and with medical services.  If you don’t know what it is the chances are high that this dangerous and organizationally compromising tactic is happening in your organization.  Listen to Jim Harden define moral entrapment and passionately provide real examples calling the movement back to integrity and excellence.  Every PRC Executive needs to hear this as it is not being adequately addressed.

2 Key Vulnerabilities: Misinformation and Misrepresentation

Listen to Jim Harden give a straight shooting talk to medical pregnancy resource center executives regarding two common areas of internal vulnerability; misinformation and misrepresentation.  Executives can learn what the terms mean whether or not your organization is vulnerable in these areas.

How Mature Is Your PRC and Is Leadership Related?

Listen to Jim Harden coach medical PRC executives regarding understanding overall organizational maturity, leadership and calling.  This is the fourth podcast in a series being released the second week of August.  Some of what Jim says could be considered controversial so feel free to post your comments.