Posts Tagged ‘ vulnerabilities

Call for Standards and Accountability

CompassCare has been beating the drum of standards and accountability since 2005 when we copyrighted the first Linear Service Model for medical pregnancy centers ever. After seeing 2039 women at risk for abortion having their babies in 2010 in just 10 PRCs we have seen the value. Value not just in terms of being more effective with the mission of reaching women and helping them have their babies but value in terms of leadership confidence. We as executives know that we have the moral high ground and can be as bold as we need to be in order to safeguard the organizations we run. Whether we’re talking to a Senator about regulatory legislation, communicating to donors, responding to the media, or exposing abortionists for their immoral and fraudulent practices a linear service model frees us to lead with confidence. Since 2005 there have been many instances on both sides of the service coin (abortionists and pregnancy centers alike) where objective standards and documented evidence of accountability would have served the cause of women and children well. As this is being written there is legislation being considered in Washington State and New York that would regulate pregnancy centers. One of the key arguments from the abortion lobby is that Pregnancy Centers adhear to no set standard and therefore need to be governed. We all know that abortionists if regulated are not held accountable to those regulations as seen in the recent horror in PA and the Planned Parenthood clinic in NJ. See my comments on the latest revelations of abortionists on with Twitter (see right hand column below) and Facebook too.

As pregnancy centers we are uniquely suited to set the standard for women’s reproductive health in America. But we must first implement those standards in our own centers first. The Apostle Paul wrote in 1 Corinthians 11:30-32; “For this reason many among you are weak and sick, and a number sleep. But if we judged ourselves rightly, we would not be judged. But when we are judged, we are disciplined by the Lord so that we will not be condemned along with the world.” My concern is that many pregnancy centers are ‘weak and sick’ because of a lack of appropriate judgment (self-discipline) that only comes with delivering professional services (medical or counseling) in line with accepted industry standards. Government regulatory legislation is a judgment that will ultimately condemn the pro-life pregnancy care movement to the religion of secular humanism.

Standardization, Accountability, Measurability, Continuous Improvement

CompassCare has been committed to serving the Pregnancy Center movement since 2006 by identifying standards, structuring client/patient care plans around those standards, providing real tools to maintain accountability of roles for those serving the women as well as creating and maintaining key measures that help each center know how well they are performing. This empowers the executive to make the targeted changes they need to make with their marketing or services that will keep them on the cutting of reaching and effectively serving that woman who says, “I need to have an abortion.” CompassCare is the only organization in the nation with a proven track record of helping pregnancy centers accomplish their mission in a way they have dreamed of doing for years (See CompassCare Case Histories). In fact, you can even watch interviews of executives that have experienced the difference by clicking here. But the real difference is in hearing about the experiences of the abortion-minded women we are all trying to reach.

CompassCare Is the National Pioneer in PRC Standardization, Accountability, Measurability, and Continuous Improvement

As a pioneer CompassCare led the charge to develop the first repeatable medical model in challenging New York State while most PRCs were under investigation by the then Attorney General, Eliot Spitzer. Out of that travail CompassCare birthed the first repeatable Linear Service Model of a medical PRC. CompassCare was the first to apply the terminology Global Services Model (GSM) and Linear Service Model (LSM) in an effort to teach executives at NIFLA about the distinct differences between the two paradigms. To read a history of the Linear Service Model in the PRC movement click here.

In fact, CompassCare has been fortunate enough to grow in such an adverse climate that we are often in a position to identify early what the abortion industry’s strategies will be and help pregnancy centers prepare for them. Many of the new allegations being leveled against pregnancy centers and how to avoid them were first taught by the CompassCare team. Listen to a list of free podcasts published in 2008 teaching PRC executives about the threats we as a movement are now facing and how to safeguard our organizations against them through standardization and accountability.

CompassCare is committed to helping pregnancy centers and executives in tangible ways to increase their effectiveness on the mission. We understand executives need answers from other executives who walk in their shoes day in and day out running pregnancy centers. For more information about the first and only comprehensive Linear Service Model (LSM), CompassCare’s Optimization Training program, click here. If you would like to contact a coach click here.

New York Abortion Deregulation Bill

The New York Senate (S5808) and then Assembly (A11484) will be considering the Reproductive Health Act known as RHA.

Dangerous Abortion Bill

For a distilled interpretation click here. The pro-abortion agenda generally attempts to do one of two things; deregulate abortion or regulate the pregnancy center industry. The RHA attempts to do the former and it is unparalleled in its heinousness. A brazen deregulation eliminating conscience clauses forcing hospitals to provide them, making it legal for medical professionals who are NOT physicians to provide abortions, potentially legalizing all forms of abortion at any stage of pregnancy, making abortion a fundamental right, removing unborn children from the definition of homicide, permit females of any age access to any contraception including the dangerous RU 486. Basically, the bill attempts to scour through all New York legislation with a legal scalpel and surgically remove all abortion regulatory language thereby making New York the nation’s most deregulated abortion state, making it an abortion hub.

All human life is valuable (Societal Costs of Abortion). All attempts to destroy it at any phase of existence is evil. The role of government is to reward those that do good and punish those who do evil. The RHA does the exact opposite and in fact gives hearty approval not only of the act of abortion but of those who perform them. If the pregnancy center industry does not regulate itself it will be regulated by the abortion industry. The movement is vulnerable. This abortion bill is highly unethical. More reason to adopt a linear service model.

prcoptimizationtool.com

Linear Service Model Strategic Planning Survey

Strategic Planning for Results

Many executives have used the following tool to understand the overall health of their organizations and have found it clarifying. CompassCare developed this tool for the linear service training of executives. We thought it may benefit you too so we are releasing access to any who are interested in it.

If you are a center that has done some strategic planning and, like many, do strategic planning in the summer you may find this survey helpful as you look to focus your efforts. CompassCare uses this survey in Executive optimization training as a pre and post evaluation to attempt to visually graph where the organization is mature and where it needs to grow within the basic strategic planning categories. The survey takes no more than 20 minutes to complete and when you are done you get a nice graph showing organizational health in the five main areas of strategic health complete with explanations. If you are moving in the direction of a linear service model this survey could be a useful tool for you and your board. Enjoy!

Simply click here for the Executive Strategic Planning Workshop Survey. It will ask you for your email address. To ensure that you are a real person it will then immediately send a confirmation email with subject heading “Survey Registration Confirmation” which will contain a link to the survey. There is computer code within the email so if you do not receive the email with the link check you junk mail as sometimes is gets caught in spam filters.

New Washington State Law Makes Planned Parenthood Accreditation Agency?

To be accredited means that your organization holds to a set of standards of practice within its own industry. Those standards have to be visible in the daily provision of services in the form of documented process and protocols.

The Washington State legislation that was apparently passed recently provides immunity from liability to abortion providers as well as sets up Planned Parenthood as an accreditation agency. This is a potentially disturbing issue. Making an organization with a subjective, financially vested interest in the abortion business an accreditation agency is the classical ethical conflict of interest. First, it is assumed that the organization has documented standards of care for helping women through the decision-making process knowing full well that if they decide to do anything other than have an abortion the organization looses money and hurts their PR campaign. Second, assuming they have documented standards of care the question becomes whether or not they in line with proper medical and counseling standards. Third, can they actually prove that they uphold their standards on a case by case, patient by patient basis? Fourth, what happens when they are asked to be the accreditation agency for women’s health organizations with differing philosophies of service, say pregnancy centers for instance?

This is a perfect example of how at risk the pregnancy center movement is. If the pregnancy center movement cannot demonstrate that it regulates itself according to current professional codes of ethics in the fields of medicine and counseling/psychology the government will be tempted to create regulation for it. If the movement lets this Washington State legislation pass without identifying and holding to our own documented standards that are in line with current medical and counseling ethics the pregnancy center movement may very well be regulated right out of existence. The best way to meet this challenge is with a comprehensive linear service model.

Click CompassCare Ethical Standards for Organizations Helping Women 6-8-10 for CompassCare’s Standards for Organization’s Helping Women. To know that these standards are being observed in your organization a linear service process is necessary. For more information on a complete linear service model go to CompassCare’s Training website.

Eliminate 90% of Board Dysfunction: 5 Simple Steps

Have you ever experienced difficulties interacting with your Board of Directors? If the answer is no then you should read this post to keep it that way. If the answer is yes then this post will help put your relationship with the board back on a healthy path.
Tension between the board and the executive occurs for lots of reasons.  But that tension reflects a dysfunction and thankfully paves the way for a solution. Dysfunction between the board and executive reveals the need for your board to establish a process for how to interact with you the Executive in a healthy way. It is extremely important for the board to establish a process of how to interact with the Executive in a healthy way because the future health of the organization depends on it. Too many organizations have been badly damaged because boards and executives simply did not follow a healthy process or misunderstood their role. A healthy executive/board relationship should be moderated by what is called an ‘Executive Review Committee’ or ERC. The ERC is usually populated by the Executive Director, the board chair, and at least one other person of the Executive’s choosing. The primary function of the ERC is to review the Executive’s performance annually as well as determine a compensation package to recommend to the board. The performance evaluation along with the compensation package serves as an annual contract with objectives to be measured for the coming year. Compensation should include 1) pay, 2) outline of health and other benefits, and 3) determination of vacation and time off which includes a list of paid holidays. I always recommend to the organizations with which we work for their ERCs to meet at least monthly so that the ERC can develop a strong rapport with the executive, know the executive’s mind so that the ERC can not only hold the Executive accountable better but also so that the ERC can advocate on behalf of the executive to the board at large.
If you do not have an ERC or if you do not have an annual performance review that outlines benefits now is the perfect time to do that. It will serve to keep the relationship an executive has with the board healthy as well as fulfill one of the primary fiduciary responsibilities of the board; to hold the executive accountable. If you develop the ERC it has been my experience that 90% of your unhealthy board/executive dynamics dissolve.

What to do next? Follow these 5 simple steps and it will safeguard your organization’s future:

1.  Make sure the board understands their role. Click the following document that defines the primary duties of a Pregnancy Center Board:  Governing Board Requirements and Agenda Template

2.  Make sure you understand the Executive role:  Executive Job Functions Self-Evaluation

3.  Have the Board commission an Executive Review Committee:  Board Resolution to Start Executive Review Committee

4.  Set ERC meeting schedule (I suggest 1 time per month but if your board meets monthly then have the ERC meet 1 time per quarter.

5.  Begin the annual review process by scheduling the review date and agreeing on the document that will be used to evaluate the Executive’s performance.  The following document is my recommended template:  Annual Executive Review Template

For more information on how CompassCare Training has positively impacted the executive leadership of other Pregnancy Centers go to www.compasscaretraining.org.

PRC Vulnerabilities: Lack of Accountability and Mission Focus

Have you ever felt out of control not knowing what your counselors are saying in the counseling room or on the helpline?  Do your nurses feel insecure regarding what is being said or not said by the counselors?  What you may be experiencing is a lack of organizational accountability.  And often a lack of accountability can be traced back to a lack of mission focus.  Listen to Jim Harden as he trains other PRC executives regarding these two common pitfalls.

Moral Entrapment: A Major PRC Flaw

Not many people or training organizations have addressed the issue of moral entrapement in the medical pregnancy resource center.  Yet it seems to happen on a regular basis in the prc movement both in the counseling room and with medical services.  If you don’t know what it is the chances are high that this dangerous and organizationally compromising tactic is happening in your organization.  Listen to Jim Harden define moral entrapment and passionately provide real examples calling the movement back to integrity and excellence.  Every PRC Executive needs to hear this as it is not being adequately addressed.

2 Key Vulnerabilities: Misinformation and Misrepresentation

Listen to Jim Harden give a straight shooting talk to medical pregnancy resource center executives regarding two common areas of internal vulnerability; misinformation and misrepresentation.  Executives can learn what the terms mean whether or not your organization is vulnerable in these areas.